Polish Speaking Customer Advisor (on-site)

Ignite; Sintra; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Paid onboarding

Accommodation provided

Travel assistance

Job summary

Ignite is seeking a Polish-speaking Customer Service Advisor to join our on-site team in Lisbon. You will handle inquiries by phone, email, and live chat, delivering a seamless customer journey while adhering to brand standards.

Open to fresh graduates with full paid training. Rotational shifts cover 5 days per week, 8 hours daily between 07:00 and 21:00. Relocation or local contracts available with competitive remuneration.

Qualifications

• Polish fluency at native or near-native level.
• Solid B2 level in English for communications and interfaces.
• Basic computer skills and ability to learn internal tools.
• On-site availability at Lisbon office.

Responsibilities

• Respond to Polish-speaking clients via phone, email, and live chat.
• Diagnose and resolve product or service issues promptly.
• Log interactions accurately in CRM systems and ticketing tools.
• Collaborate with team leaders to optimize support workflows.
• Maintain brand standards in all customer communications.

Skills

Polish language

English B2

Digital literacy

On-site work readiness

Customer service mindset

Job description

Location: 100% On-Site in Lisbon, Portugal

Languages: Fluent Polish + English B2 (Minimum)

Experience: Open to fresh graduates & entry-level candidates (Full paid training provided)

Schedule: Rotational shifts (5 days/week, 8 hrs/day between 07:00 and 21:00)

Position Overview

Are you a fluent Polish speaker eager to build a dynamic career in sunny Lisbon? We are searching for a friendly, motivated Polish‑Speaking Customer Service Advisor to join our energetic team on‑site in Portugal. In this role, you will act as the primary brand ambassador for Polish‑speaking clients, handling questions and addressing service issues via phone, email, and live chat to deliver a seamless customer journey.

Primary Responsibilities

• Customer Support: Respond to customer inquiries from Polish‑speaking clients in a prompt, professional, and empathetic manner.
• Issue Resolution: Diagnose and resolve product or service issues across phone, chat, and email support channels.
• CRM Administration: Log every customer interaction and relevant detail accurately within the internal database and CRM tools.
• Team Collaboration: Partner with colleagues and team leaders to refine customer support workflows and maintain high satisfaction rates.
• Brand Standards: Maintain high standards of communication, ensuring all interactions align with brand guidelines.

Candidate Profile

• Language Proficiency: Native or near‑native fluency in Polish alongside a solid B2 level in English (required for company communications and software interfaces).
• Work Experience: Previous background in customer support, sales, or client management is helpful, but not required. Complete onboarding will be supplied.
• Technical Aptitude: Basic digital literacy and ease with learning internal tools, customer platforms, and ticketing systems.
• Work Setup: Full availability to work 100% on‑site at our modern corporate office in Lisbon.
• Availability: Ability to work rotational shifts covering 5 days per week, 8 hours per day, scheduled within an overall window from 07:00 to 21:00.

Compensation & Employment Packages

Candidates can choose between two tailored contract options depending on whether they require relocation support to Lisbon:

• Option 1: Complete Relocation Support (For candidates relocating to Lisbon)
  • Base Remuneration: EUR 1,050.00 gross per month (12 monthly payments per year).
  • Provided Accommodation: Private bedroom in a shared corporate apartment with all basic utility bills (gas, water, electricity, internet) included.
  • Travel Assistance: Reimbursement of your initial flight ticket to Lisbon following successful completion of your trial period.
• Option 2: Local Contract (For candidates already residing in Lisbon)
  • Base Remuneration: EUR 1,237.83 gross per month (12 monthly payments per year).

Key Benefits & Workplace Culture

• Paid Onboarding: Fully paid introductory training program covering systems, procedures, and product knowledge.
• Career Growth: Opportunities for internal advancement, career growth, and specialized skill development.
• Modern Facilities: Bright, modern office spaces in Lisbon accessible via convenient public transport links.
• Workplace Culture: An inclusive, international working environment complete with regular team events and social activities.