Bilingual Developer Support Specialist (Polish/English)

Pkrecruiting; Lisboa; Presencial; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Meal allowance

Accommodation provided

Career development

Training program

Resumo da oferta

CloserHire is hiring for an Operations Customer Expert I in Lisbon to support a major developer platform. You will handle complex cases via email and chat, ensuring policy-compliant, clear resolutions and empathetic service for developers across mobile apps and APIs.

You will work with internal teams to document and refine developer-facing content, while staying up-to-date on policies through regular testing and certifications. Training in English will be provided.

Qualificações

• Fluent in Polish (C1+) and English (B2+).
• 1–2 years in customer support, technical support, or developer relations.
• Strong written and verbal communication, clear tone.
• Analytical mindset with troubleshooting capabilities.
• Familiarity with mobile apps, developer tools, or policy environments is a plus.
• BA/BS degree or equivalent work experience.
• Highly organized, collaborative, and adaptable to shifting priorities.

Responsabilidades

• Handle escalations and appeals from developers regarding actions on their apps.
• Summarize complex technical and policy issues for email, chat, and tickets.
• Research and apply policy-based decisions with critical thinking.
• Review and maintain developer-facing content and documentation.
• Explain technical concepts such as APIs, APKs, NFC, Bootloader.
• Collaborate with internal teams to resolve complex support cases.
• Proofread developer-facing documents for publication standards.
• Participate in certification processes and regular policy/testing updates.

Conhecimentos

Polish fluency

English fluency

Strong communication

Analytical mindset

Troubleshooting

Organized

Collaborative

Formação académica

BA/BS degree or equivalent

Ferramentas

Ticketing systems

Email tools

Chat tools

CRM platforms

Descrição da oferta de emprego

CloserHire is hiring for an Operations Customer Expert I in Lisbon to support a major developer platform. You will handle complex cases via email and chat, ensuring policy-compliant, clear resolutions and empathetic service for developers across mobile apps and APIs.

You will work with internal teams to document and refine developer-facing content, while staying up-to-date on policies through regular testing and certifications. Training in English will be provided.