Service Desk Technician 24*7 (Hybrid)

Claranet limited; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Claranet Limited in Lisbon or Porto is seeking a Service Desk Technician 24x7 to support our internal IT environment. You will troubleshoot desktops and servers, manage Windows Active Directory and email systems, and diagnose network and system faults to ensure service continuity.

Fluency in Portuguese and English is required, with availability for 24x7 shift patterns. The role is based in Lisbon or Porto, offering exposure to diverse IT environments and modern tools.

Qualifications

• Fluency in Portuguese and English is required.
• Experience with Windows and macOS troubleshooting and installation.
• Experience in managing Office 365 users, mailboxes, and licensing.
• Experience in Microsoft Office troubleshooting and installations.
• Experience in managing users and groups in Active Directory.
• Managing permissions in Microsoft File Shares.
• Hardware and peripherals troubleshooting and installation.
• Networking troubleshooting knowledge is a plus.
• Experience in CMDB assets management.
• Knowledge of remote access tools and ITSM tools.
• Willingness to work 24x7 shift patterns.

Responsibilities

• Troubleshoot, monitor and control software and hardware in Desktop Management environments.
• Implement user account changes in Windows AD and email management systems.
• Diagnose network and system faults and provide resolutions.

Skills

Portuguese fluency

English fluency

Windows & MacOS experience

Office 365 management

Active Directory administration

File shares permissions management

Hardware & peripherals troubleshooting

Networking troubleshooting (valued)

CMDB asset management

Remote access tools

ITSM tools

Tools

Remote access tools

ITSM tools

AD administration tools

Office 365 admin tools

Job description

We're fast learners, hard workers, natural collaborators... and weMake Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Right now, we are looking for aService Desk Technician 24*7to integrate our internal, based inLisbon or Porto.

Your responsibilities include:

• Proceeds to troubleshoot, control and monitor software and hardware in our Desktop Management environments;
  
• Implements requests for user account changes in Windows domain Active Directory and email management systems;
  
• Diagnosis of problems occurring in the network and in systems or operating faults.
  

Your must have:

• Fluency in portuguese;
  
• Fluency in English;
  
• Experience in Windows operating systems and MacOS (troubleshooting & installation);
  
• Experience in Office 365 management (users, mailboxes, distribution lists, licencing, policies, etc);
  
• Experience in Microsoft Office application environments (troubleshooting & installation);
  
• Management of users and groups in Active Directory;
  
• Access and permissions management in Microsoft Fileshare;
  
• Hardware and peripherals (Troubleshooting, software and hardware installation);
  
• Knowledge of networking troubleshooting and configuration (valued);
  
• Experience in managing CMDB assets;
  
• Remote access tools knowledge \\ ITSM tools;
  
• Availability for 24x7 shifts.
  

We Value:

• ITIL awareness and practice (We value certifications);
  
• Dynamism and initiative;
  
• High sense of responsibility;
  
• Ability to analyse and solve problems;
  
• Ability to prioritise tasks based on importance and urgency;
  
• Easy interpersonal relationship and team spirit.