Service Desk Technician 24*7

Claranet Portugal; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Job summary

Claranet Portugal is seeking a Service Desk Technician to join our team in Lisbon or Porto. You will troubleshoot software/hardware in Desktop Management environments and handle AD and Office 365 management to support a 24x7 operation.

Ideal candidates will be fluent in Portuguese, English, and Spanish, with experience in Windows, MacOS, AD, ITSM tools, and CMDB assets. This is an on-site role based in Lisbon or Porto with a dynamic, collaborative team.

Qualifications

• Fluency in Portuguese, English and Spanish is required.
• Experience in Windows and MacOS troubleshooting/installation.
• Experience in Office 365 user/mailbox management and licensing.
• Active Directory users/groups management experience.
• Knowledge of CMDB assets and ITSM tools is valued.
• Ability to diagnose network/system faults and support 24x7 shifts.

Responsibilities

• Troubleshoot, control and monitor software and hardware in Desktop Management environments.
• Implement user account changes in Windows domain AD and email management systems.
• Diagnose network and system faults and support operations.

Skills

Fluency in Portuguese

Fluency in English

Fluency in Spanish

Windows & MacOS troubleshooting

Office 365 management

Active Directory management

Networking troubleshooting

CMDB assets management

Remote access tools & ITSM

24x7 availability

Tools

ITSM tools

Microsoft Fileshare permissions

Job description

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Right now, we are looking for a Service Desk Technician 24*7 to integrate our internal, based in Lisbon or Porto.

Your responsibilities include:

• Proceeds to troubleshoot, control and monitor software and hardware in our Desktop Management environments;
• Implements requests for user account changes in Windows domain Active Directory and email management systems;
• Diagnosis of problems occurring in the network and in systems or operating faults.

Your must have:

• Fluency in portuguese;
• Fluency in English;
• Fluency in Spanish;
• Experience in Windows operating systems and MacOS (troubleshooting & installation);
• Experience in Office 365 management (users, mailboxes, distribution lists, licencing, policies, etc);
• Experience in Microsoft Office application environments (troubleshooting & installation);
• Management of users and groups in Active Directory;
• Access and permissions management in Microsoft Fileshare;
• Hardware and peripherals (Troubleshooting, software and hardware installation);
• Knowledge of networking troubleshooting and configuration (valued);
• Experience in managing CMDB assets;
• Remote access tools knowledge \ ITSM tools;
• Availability for 24x7 shifts.

We Value:

• ITIL awareness and practice (We value certifications);
• Fluency in spanish or others languages;
• Dynamism and initiative;
• High sense of responsibility;
• Ability to analyse and solve problems;
• Ability to prioritise tasks based on importance and urgency;
• Easy interpersonal relationship and team spirit.