Deskside Support Technician

Stefanini Group; Rio de Mouro; Hybrid; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Career development

Job summary

Stefanini Group in Lisbon is seeking an proactive IT Support Technician to deliver high-level customer service and hands-on support in a fast-paced environment. You will help ensure delivery of premium IT support services and contribute to continuous improvement.

The role focuses on face-to-face user support, hardware handling, and collaboration with business users while maintaining strong relationships with the team.

Qualifications

• 2–3 years of experience in a technical ICT environment.
• End User Microsoft platforms: AD, Office, SCCM.
• Experience with ITSM tools for ticket management is a plus.
• Excellent English and Portuguese, written and spoken.
• Strong communication and problem-solving skills.

Responsibilities

• Face-to-face IT support for users.
• Hardware installation, movement and de-installation.
• Diagnose problems concerning PCs, laptops, printers, scanners, etc.
• Test system and application changes; scripts in Windows 10 & Office 365.
• Small projects related to new hardware/software installation.
• Install software, patches and updates using SCCM.

Skills

End User Support

English Proficiency

Portuguese Proficiency

Problem Solving

Customer Service

Tools

MS SCCM

Active Directory

Office 365

Windows 10

Job description

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.

In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Job responsibilities

• Face to Face IT support of users;
• Hardware installation, movement and de-installation;
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
• System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
• Small project management related with new hardware or software installation;
• Software, patches and updates installation using MS SCCM;

Job Requirements

• 2-3 years of experience in a technical ICT environment, preferably in a Manufactory based organization;
• General End User technology knowledge;
• End User Workspace platforms (discovery, asset management, client management);
• End User Microsoft platforms (Active Directory, Office, SCCM);
• ITSM Tool Set (Ticket Management Software) preferred;
• Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills;
• Excellent English and Portuguese Language, Written and Spoken;

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What we offer:

You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:

• Career development: opportunity to grow within the team;
• Special referral bonuses for recommending your friends;
• Friendly team who is eager to meet you;
• Health insurance.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions together with our clients, that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, a group, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.