Deskside Support Technician

Stefanini EMEA; Rio de Mouro; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Private health insurance

Career development

Special referral bonuses

Friendly team

Job summary

Stefanini EMEA is hiring Deskside Technicians to support a Portugal-based client in Albarraque (Rio de Mouro). You will provide hands-on IT support, install hardware, manage user accounts, and liaise with vendors to resolve issues on-site.

The role includes AV support and collaboration with resolver groups to ensure service quality. The position emphasizes proactive problem solving in a fast-paced environment, with a focus on reliability, customer service, and effective communication in English

Qualifications

• At least 2 years' onsite IT support experience.
• ITIL V3 Foundation certification is recommended.
• MS Office 365 expertise is required for advanced support.
• Proficiency with Windows OS and Office applications.
• Scripting or coding skills are a plus.
• Knowledge of Active Directory and permissions.
• Portuguese and English language proficiency.

Responsibilities

• Provide on-site IT support to users.
• Install and configure PCs, peripherals, and LAN equipment.
• Manage user accounts, rights, and security.
• Troubleshoot hardware and software issues; escalate as needed.
• Coordinate with third-party vendors for problem resolution.
• Support AV/conferencing tools (Webex, Zoom, etc.).
• Document inventory changes and configuration updates.
• Carry out routine hardware/software installations and moves.

Skills

Customer oriented

Communication skills

Team player

Analytical thinking

Stress management

MS Office 365

Scripting (adv)

Education

ITIL V3 Foundation Certification

Microsoft Office Certification(s)

Tools

MS SCCM

Active Directory

Job description

Stefanini is hiring Deskside Technicians to join one of our Portugal-based clients in Albarraque (Rio de Mouro).

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can’t resolve.

Job responsibilities

• Provide support that consistently meets or exceeds Customer expectations;
• Identify, analyze, and repair product failures. Order and replace parts as needed;
• Support and maintain user account information including rights, security and systems groups;
• Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;
• Provide troubleshooting and problem resolution support for all network devices;
• Coordinate with third-party vendors to resolve hardware and software problems, as required;
• Receive and resolve hardware or software related issues from Tiers 2 and 3 when break-fix is necessary to solve an issue at location/onsite;
• Interface with hardware and software vendors for planning and problem resolution;
• Interface with manufacturers and third-party vendors for technical assistance;
• Execute the installation of PCs, peripherals and LAN-based equipment;
• Assist with setting up security, file access and other administrative procedures associated with moves;
• Move workstations, peripherals and telecommunications equipment, as required;
• Order, receive and provide all required equipment, materials and third party vendor services.
• Install and set up equipment, cables, outlets and all other hardware required.
• Document changes to inventory use and configuration;
• AV and Conference support with software such as Webex, Skype for Business, Zoom etc.

Daily tasks

• Face to Face IT support of users;
• Hardware installation, movement and de-installation;
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
• System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
• Small project management related with new hardware or software installation;
• Software, patches and updates installation using MS SCCM;

Job Requirements

• At least 2 years' experience in onsite IT support.
• ITIL V3 Foundation Certification (recommended);
• Microsoft Operating System / Office Certification(s) will be an asset;
• Advanced MS Office 365 skills;
• Scripting, coding skill will be considered an advantage;
• Able to solve simple hardware issues;
• iOS, Android advanced user, Basic Networking skills;
• Knowledge of Active Directory, permissions;
• Team Player and Analytical Thinking;
• Open and positive personality and ability to manage stress effectively;
• Customer oriented (Service awareness) with good interpersonal and communication skills;
• Able to adapt in a fast evolving technology environment and ability to learn;
• Able to assume day to day responsibilities generating specific deliverables;
• Relationship-builder, at ease with people and capable of quickly building trust;
• Language skills: Proficiency in Portuguese and a good level of English.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What we offer

You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:

• Private health insurance;
• Career development: opportunity to grow within the team;
• Special referral bonuses for recommending your friends;
• Friendly team who is eager to meet you;

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions together with our clients, that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, a group, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.