Technical Support Specialist | Italian IT Support

Workster Jobs

Lisboa

Presencial

EUR 24 000 - 36 000

Tempo integral

14 dias+

Gerador de candidaturas

A complete application in a minute — tailored resume and cover letter, ready to send.

Ultrapassa os filtros ATS

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Alvalade office Lisbon

Onboarding and training

Meal allowance

Private health insurance

Multicultural environment

Professional development

Career progression

Rotating shift schedule

Enterprise networking exposure

Resumo da oferta

Workster Jobs in Lisbon, Portugal is seeking a customer-focused IT support specialist. You will provide first-line technical help to business customers via phone, email, and ticketing systems, diagnosing issues across hardware, software, and networks.

Key requirements include native Italian, English at C1, and CompTIA+/CCNA certification, plus fundamentals of TCP/IP. The role offers hybrid work, training, and growth within a global tech environment.

Qualificações

Native or fluent Italian and English at C1 level.
CompTIA+ or Cisco CCNA certification or training.
Basic TCP/IP networking, routing, switching, and IT infra knowledge.
Strong analytical and troubleshooting abilities.
Excellent communication and customer service skills.
Able to multitask in a fast-paced environment.

Responsabilidades

Provide first-line technical support to business customers via phone, email and ticketing systems.
Diagnose and troubleshoot hardware, software, networking, and connectivity issues.
Log and prioritize incidents while ensuring agreed SLAs are met.
Escalate complex issues to specialized teams when needed.
Perform remote troubleshooting and assist users through screen sharing and remote tools.
Monitor, update and follow up on support cases until resolution.
Document incidents and maintain customer records in internal systems.
Collaborate with technical teams to deliver effective solutions.
Deliver professional customer experience with high technical standards.

Conhecimentos

Italian (native)

English C1

CompTIA/CCNA cert

TCP/IP basics

Analytical skills

Troubleshooting

Communication skills

Multitasking

Customer service

Ticketing/remote support

Formação académica

CompTIA+ / CCNA certification

Descrição da oferta de emprego

Your Role

Provide first-line technical support to business customers via phone, email, and ticketing systems
Diagnose and troubleshoot hardware, software, network, and connectivity issues
Log, manage, and prioritize incidents while ensuring agreed service levels are met
Escalate complex issues to specialized support teams when required
Perform remote troubleshooting and assist users through screen sharing and remote access tools
Monitor, update, and follow up on support cases until resolution
Document incidents accurately and maintain customer records within internal systems
Collaborate with technical teams and stakeholders to deliver effective solutions
Deliver a professional customer experience while maintaining high technical standards

Your Qualifications

Native or fluent level of Italian
English proficiency at C1 level
CompTIA+ certification (or equivalent) or Cisco CCNA certification/training
Basic understanding of TCP/IP networking, routing, switching, and general IT infrastructure
Strong analytical and troubleshooting skills
Excellent communication and customer service abilities
Ability to multitask and work efficiently in a fast-paced environment
Experience with ticketing systems or remote technical support is an advantage
Strong willingness to learn and develop within the IT field