Technical Support Specialist | Italian IT Support

Workster Jobs; Lisboa; Presencial; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Alvalade office Lisbon

Onboarding and training

Meal allowance

Private health insurance

Multicultural environment

Professional development

Career progression

Rotating shift schedule

Enterprise networking exposure

Resumo da oferta

Workster Jobs in Lisbon, Portugal is seeking a customer-focused IT support specialist. You will provide first-line technical help to business customers via phone, email, and ticketing systems, diagnosing issues across hardware, software, and networks.

Key requirements include native Italian, English at C1, and CompTIA+/CCNA certification, plus fundamentals of TCP/IP. The role offers hybrid work, training, and growth within a global tech environment.

Qualificações

• Native or fluent Italian and English at C1 level.
• CompTIA+ or Cisco CCNA certification or training.
• Basic TCP/IP networking, routing, switching, and IT infra knowledge.
• Strong analytical and troubleshooting abilities.
• Excellent communication and customer service skills.
• Able to multitask in a fast-paced environment.

Responsabilidades

• Provide first-line technical support to business customers via phone, email and ticketing systems.
• Diagnose and troubleshoot hardware, software, networking, and connectivity issues.
• Log and prioritize incidents while ensuring agreed SLAs are met.
• Escalate complex issues to specialized teams when needed.
• Perform remote troubleshooting and assist users through screen sharing and remote tools.
• Monitor, update and follow up on support cases until resolution.
• Document incidents and maintain customer records in internal systems.
• Collaborate with technical teams to deliver effective solutions.
• Deliver professional customer experience with high technical standards.

Conhecimentos

Italian (native)

English C1

CompTIA/CCNA cert

TCP/IP basics

Analytical skills

Troubleshooting

Communication skills

Multitasking

Customer service

Ticketing/remote support

Formação académica

CompTIA+ / CCNA certification

Descrição da oferta de emprego

Your Role

• Provide first-line technical support to business customers via phone, email, and ticketing systems

• Diagnose and troubleshoot hardware, software, network, and connectivity issues

• Log, manage, and prioritize incidents while ensuring agreed service levels are met

• Escalate complex issues to specialized support teams when required

• Perform remote troubleshooting and assist users through screen sharing and remote access tools

• Monitor, update, and follow up on support cases until resolution

• Document incidents accurately and maintain customer records within internal systems

• Collaborate with technical teams and stakeholders to deliver effective solutions

• Deliver a professional customer experience while maintaining high technical standards

Your Qualifications

• Native or fluent level of Italian

• English proficiency at C1 level

• CompTIA+ certification (or equivalent) or Cisco CCNA certification/training

• Basic understanding of TCP/IP networking, routing, switching, and general IT infrastructure

• Strong analytical and troubleshooting skills

• Excellent communication and customer service abilities

• Ability to multitask and work efficiently in a fast-paced environment

• Experience with ticketing systems or remote technical support is an advantage

• Strong willingness to learn and develop within the IT field

The Offer

• Hybrid working model following the onboarding and training period

• Office located in Alvalade, Lisbon

• Comprehensive onboarding and technical training

• Opportunity to join an international enterprise IT support project

• Meal allowance

• Private health insurance

• Multicultural and collaborative working environment

• Continuous learning and technical development opportunities

• Career progression within a global technology support organization

• Rotating shift schedule supporting international business operations

• Hands-on experience with enterprise networking and infrastructure technologies