Helpdesk

Decskill; Lisboa; On-site; EUR 18,000 - 27,000; Full time

Job summary

Decskill is seeking an IT Helpdesk professional to provide technical assistance for desktops, software, and peripherals. You will respond to user inquiries via email and ticketing systems, diagnose issues, configure workstations, and support Microsoft platforms to ensure smooth operations.

The role emphasizes strong communication in English, customer focus, and ability to manage multiple tasks in a fast-paced environment across national and international contexts.

Qualifications

• Previous experience in IT Support or Technical Support.
• Good knowledge of Microsoft applications and platforms.
• Understanding of computer hardware, software and peripherals.
• Experience installing, configuring and troubleshooting workstations and software.
• Experience with ticketing systems and handling user requests.
• Strong customer-oriented mindset and commitment to user satisfaction.
• Excellent written and verbal English communication.
• Strong listening and questioning skills.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Provide technical assistance and support for computer systems, hardware and software.
• Respond to user queries and IT support requests through email and ticketing systems.
• Diagnose issues, identify root causes and implement solutions.
• Install, test and configure workstations, peripherals and software.
• Provide guidance on Microsoft platforms and applications.
• Perform PC maintenance, upgrades and configurations.
• Monitor daily performance and availability of computer systems.
• Assist users through troubleshooting and problem-solving processes.
• Follow up to ensure issues are resolved.
• Track software licenses and IT asset management activities.
• Maintain accurate stock levels of IT equipment.
• Maintain records of recurring issues and malfunctions.
• Gather user feedback to identify improvements.
• Collaborate with other IT Support teams to resolve issues.
• Contribute to high-quality IT support service and user experience.

Skills

IT Support

Technical Support

Microsoft platforms

Hardware & peripherals

Ticketing systems

Customer-oriented

English communication

Teamwork

Multitasking

Problem solving

Tools

Ticketing software

Job description

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We are looking for an Helpdesk!

Responsibilities:

• Provide technical assistance and support for computer systems, hardware and software.
• Respond to user queries and IT support requests through email and ticketing systems.
• Diagnose technical issues, identify root causes and implement appropriate solutions.
• Install, test and configure workstations, peripheral equipment and software.
• Provide technical support and guidance on Microsoft platforms and applications.
• Perform PC maintenance, upgrades and configurations.
• Monitor the daily performance and availability of computer systems.
• Guide users through troubleshooting and problem-solving processes.
• Follow up with users to ensure that issues have been successfully resolved.
• Run diagnostic tools and perform troubleshooting activities to identify and resolve technical problems.
• Track software licenses and support IT asset management activities.
• Manage IT equipment storage and maintain accurate stock levels.
• Maintain records and reports related to recurring technical issues and system malfunctions.
• Gather user feedback to identify opportunities for improvement.
• Collaborate with other IT Support teams when required to ensure effective issue resolution.
• Contribute to maintaining a high-quality IT support service and positive user experience.

Requirements:

• Previous experience in IT Support, Technical Support or a similar role.
• Good knowledge of Microsoft applications and platforms.
• Good understanding of computer hardware, software and peripherals.
• Experience installing, configuring and troubleshooting workstations and software.
• Ability to diagnose technical issues and implement effective solutions.
• Experience working with ticketing systems and handling user support requests.
• Strong customer-oriented mindset and commitment to user satisfaction.
• Excellent written and verbal communication skills in English.
• Strong listening and questioning skills.
• Excellent interpersonal and teamwork skills.
• Ability to manage multiple tasks simultaneously and prioritise workload effectively.
• Good organisational and planning skills.
• Ability to work under pressure and manage stressful situations or conflicts.
• Strong attention to detail and commitment to delivering high-quality results.
• Adaptable and comfortable working with changing technologies and processes.
• Excellent ability to interact with users, clients and other IT Support teams.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Find with us the right opportunity to grow!

What you can expect from us:

• Long-term projects with national and international context.
• Opportunities to grow technically and professionally.
• A people-first culture, focused on transparency and trust.
• Teams that value ownership, collaboration and stability.

Thank you! :)

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.