Danish-Speaking Retail Support Specialist

Kats Recruitment; Lisboa; Híbrido; EUR 18.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Relocation support

On-site onboarding

Ongoing training

Descripción de la vacante

Kats Recruitment in Lisbon, Portugal, seeks a Danish-speaking Retail Support Specialist for a hybrid role. You will assist Danish shoppers and retail clients via phone, live chat, and email, handling order statuses, returns, product inquiries, and account management.

The first 3 months are on-site, then a flexible hybrid schedule. Relocation support is provided for candidates moving to Lisbon, along with private health insurance, meal vouchers, and ongoing training to grow into leadership or

Formación

• Native or near-native Danish proficiency (C1/C2) with good working English (B2).
• Excellent communication and empathetic problem-solving skills.
• Experience in retail, customer support, hospitality, or ecommerce is advantageous.
• EU/EEA passport or valid Portuguese work permit required.
• Home setup for hybrid work: quiet workspace with high-speed internet.

Responsabilidades

• Assist Danish shoppers via phone, live chat, and email regarding orders, products, and promotions.
• Process exchanges, refunds, and delivery updates using CRM/inventory tools.
• Resolve order discrepancies and billing queries with a positive customer experience.
• Collaborate with logistics and warehouse teams to update tracking data.

Conocimientos

Danish language proficiency

English proficiency (B2)

Customer service

Communication skills

Problem solving

Herramientas

CRM platforms

Descripción del empleo

Danish-Speaking Retail Support Specialist – Hybrid Work Model (Lisbon)

Empresa : Kats Recruitment Tipo de Emprego : Periodo Integral Lisbon Portugal

Are you fluent in Danish with a strong customer service background and an interest in modern retail and e-commerce? We are seeking detail-oriented, consumer-focused professionals to join our retail operations team in Lisbon, Portugal. In this role, you will deliver high-quality support to Danish-speaking shoppers and retail clients—handling order tracking, returns processing, product inquiries, and account management. Start with full on-site support and transition into a flexible hybrid work model after 3 months!

The Role

• Customer Advisory: Assist Danish shoppers via phone, live chat, and email regarding order statuses, product availability, size guides, shipping details, and promotion codes.
• Order & Return Management: Process exchanges, refunds, claims for damaged goods, and delivery updates using integrated retail CRM and inventory platforms.
• Resolution & Feedback: Handle order discrepancies or billing queries with patience and high service standards, turning challenging interactions into positive brand experiences.
• Platform Operations: Collaborate with logistics and warehouse teams to resolve shipping delays and update customer tracking data accurately.

Working Model & Location

• Location: Lisbon, Portugal.
• Work Model: Hybrid Work Model (First 3 months 100% on-site during onboarding and initial performance integration; hybrid split between office and home thereafter).
• Relocation Support: Full relocation package included for candidates moving to Lisbon from abroad (flight reimbursement + company-provided accommodation during the initial period).

What We Offer

• Salary: Highly competitive base salary tailored to Danish language profiles, plus monthly performance bonuses.
• Benefits: Private health and dental insurance, meal allowance vouchers, and continuous paid training.
• Workplace Perks: Modern, vibrant office hub in central Lisbon with recreational areas, continuous coffee/refreshments, and regular social events.
• Career Growth: Opportunities to advance into Team Leadership, Quality Assurance, E-Commerce Operations, or Partner Management.

Requirements

• Language Skills: Native or Near-Native proficiency in Danish (C1/C2) with good working proficiency in English (B2).
• Eligibility: Must hold an EU/EEA Passport or a valid Portuguese Work/Residence Permit.
• Experience: Prior experience in retail, customer support, hospitality, or e-commerce is advantageous (paid onboarding provided).
• Skills: Excellent communication, empathetic problem-solving, and comfortable navigating multi-screen digital CRM platforms.
• Home Setup (for Hybrid Phase): Dedicated quiet workspace with high-speed internet for work-from-home days.