Danish-Speaking Order Support Agent-Fully Remote in Portugal

Cross Border Talents; Braga; Teletrabalho; EUR 20 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation and housing support

Competitive salary

Paid holidays and Christmas bonuses

Extra payment for late hours, public holidays and Sundays

Hardware provided

Resumo da oferta

A global talent agency is seeking a Danish-speaking Order Support Agent to work remotely from Continental Portugal. You will assist customers with their online shopping experience, handling queries and ensuring smooth transactions. Ideal candidates should have C2-level Danish and fluent English skills. The role offers relocation assistance, a competitive monthly salary, and various benefits including paid holidays and bonuses.

Qualificações

• C2-level Danish and fluent English (C1) required.
• Excellent attention to detail and strong communication skills.
• Ability to manage tasks independently and meet deadlines.
• Willingness to work rotating shifts and relocate if needed.

Responsabilidades

• Assist customers with online shopping queries.
• Handle sensitive data and follow escalation procedures.
• Communicate through email, phone, and chat.
• Collaborate with carriers and internal departments.

Conhecimentos

C2-level Danish

Fluent English (C1)

Attention to detail

Communication skills

Descrição da oferta de emprego

Danish-Speaking Order Support Agent-Fully Remote in Portugal

Job Openings Danish-Speaking Order Support Agent-Fully Remote in Portugal

About the job Danish-Speaking Order Support Agent-Fully Remote in Portugal

Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal!

If you're still abroad, relocation assistance is provided, including housing!

Location: Remote from Continental Portugal
Contract: Full-time, 12-month renewable

Start dates: several dates available through June and July

About the Brand:
Work for a world-renowned technology company that has set industry standards for user experience, innovation, and premium customer service. You will be part of a team supporting their online store users.

Role Overview:
As a Danish-speaking E-commerce Support Specialist, you\'ll assist customers throughout their online shopping journey solving problems, answering questions, and making their experience smooth and satisfying.

Responsibilities:

Respond to customer queries on orders, deliveries, returns, and payments.

Securely handle sensitive data and follow internal escalation procedures.

Communicate professionally through email, phone, and chat.

Collaborate with carriers and internal departments.

Requirements:

C2-level Danish and fluent English (C1)- written and spoken levels

Excellent attention to detail and communication skills.

Ability to manage tasks independently and meet deadlines.

Willingness to work on rotating shifts.

• Already in Portugal or open to relocating from this role
• EU member state passport or a valid residence card for Portugal

Offer includes:

Relocation and housing support for international candidates, as well as assistance with obtaining necessary documentation (taxpayer's number and social security number for Portugal)

Competitive monthly salary

Paid holiday and Christmas bonuses.

• Extra payment for working late hours, public holidays and Sundays

Fully remote work with hardware provided.