Danish-Speaking Remote Customer Care Specialist – Portugal

CloserHire; Lisboa; Híbrido; EUR 13 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Cover

Meal Allowance

Relocation support

Resumo da oferta

CloserHire is recruiting for a Danish-speaking Customer Care Specialist to support a digital payments solution from Lisbon (remote). You will assist with onboarding, transactions, and technical support, helping SMEs manage sales and grow their business.

Join a global customer experience team with training provided, a structured career path, and a company that values inclusivity. Relocation support is available for candidates from abroad, with a competitive salary and benefits package including

Qualificações

• Fluent Danish (C1/C2) with good English skills.
• Previous experience in customer support or service roles is an advantage.
• Strong communication and problem-solving skills.
• Comfortable working with digital tools and multiple systems.
• Ability to explain technical and financial topics clearly.
• Customer-focused mindset with attention to detail.
• Team player with adaptability in a dynamic setting.

Responsabilidades

• Provide support via phone, email, and chat, ensuring a professional and helpful customer experience.
• Assist with account setup and onboarding for new users.
• Support customers with orders, deliveries, and logistics-related inquiries.
• Troubleshoot technical issues related to the application, devices, and accessories.
• Handle financial-related questions, including transactions, deposits, and activity reports.
• Provide clear and accurate product information to customers.
• Escalate complex issues to the appropriate teams when necessary.
• Maintain accurate records of customer interactions and follow internal procedures.

Conhecimentos

Danish language

English language

Customer support

Communication

Problem-solving

Team player

Descrição da oferta de emprego

CloserHire is recruiting for a Danish-speaking Customer Care Specialist to support a digital payments solution from Lisbon (remote). You will assist with onboarding, transactions, and technical support, helping SMEs manage sales and grow their business.

Join a global customer experience team with training provided, a structured career path, and a company that values inclusivity. Relocation support is available for candidates from abroad, with a competitive salary and benefits package including