Danish Speaker Customer Care Specialist – Portugal

CloserHire; Lisboa; Teletrabalho; EUR 14 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Cover

Meal Allowance

Resumo da oferta

CloserHire is recruiting a Danish-speaking Customer Care Specialist for a remote role in Portugal, focused on a digital payments and POS solution used by SMBs. You will assist customers with onboarding, transactions, and technical support.

Day-to-day tasks include helping customers via phone, email, and chat; setting up accounts; handling orders and logistics inquiries; troubleshooting issues; and delivering clear product information. Opportunities for career growth exist.

Qualificações

• Danish (C1/C2) proficiency required.
• Excellent English skills.
• Previous experience in customer support or service roles is an advantage.

Responsabilidades

• Assist customers via phone, email and chat.
• Support onboarding, transactions, and technical issues for the digital payments solution.
• Handle orders, deliveries, and logistics inquiries.
• Provide clear and accurate product information; escalate complex issues when needed.
• Assist with account setup and ongoing customer support.

Conhecimentos

Team player

Customer-focused mindset

Explain technical topics clearly

Digital tools proficiency

Danish language (C1/C2)

English proficiency

Descrição da oferta de emprego

1,369.66 € With Apartment — plus Private Health Cover, Meal Allowance. Danish Speaker Customer Care Specialist – Digital Payments Solutions in Portugal (remote).

What you'll actually take home

1,369.66 € With Apartment

We put the figure in the advert on purpose. If it doesn't work for you, you should know that before you spend three interviews finding out.

The perks, in full

• Private Health Cover
• Meal Allowance

Everything else in the package

You also get join a collaborative and inclusive international team in Lisbon, full training provided, plus opportunities for continuous development, work in a modern, multicultural office environment, enjoy a performance-based bonus structure, access to private health insurance, meal allowance, and other benefits, relocation support may be available for candidates from abroad, and long-term career growth with clear development pathways.

The job itself

CloserHire is partnering with a leading global customer experience provider to recruit Danish-speaking Customer Support Specialists for a role based in Lisbon. In this position, you will support a digital payments and point-of-sale solution used by small and medium-sized businesses. You will assist customers with onboarding, transactions, and technical support, helping them manage their sales and grow their business effectively.

Day to day that means provide support via phone, email, and chat, ensuring a professional and helpful customer experience, assist with account setup and onboarding for new users, support customers with orders, deliveries, and logistics-related inquiries, troubleshoot technical issues related to the application, devices, and accessories, handle financial-related questions, including transactions, deposits, and activity reports, provide clear and accurate product information to customers, and elevate complex issues to the appropriate teams when necessary.

What you need to bring

• Team player with adaptability in a dynamic setting
• Customer-focused mindset with attention to detail
• Ability to explain technical and financial topics clearly
• Comfortable working with digital tools and multiple systems
• Strong communication and problem-solving skills
• Previous experience in customer support or service roles is an advantage
• Danish (C1/C2) with good English skills

Moving there

To get you on the ground: permanent accommodation provided - check project files in drive Notes: New Process, steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview, options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next, and steps: The process continues as usual from this point forward.

Life in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

Next steps

Around five weeks from applying to your first day on the ground.

We are an equal-opportunity recruiter and consider every applicant on ability alone.