Danish Speaker Customer Care Specialist – Digital Payments Solutions – Portugal

CloserHire; Lisboa; Híbrido; EUR 13 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Cover

Meal Allowance

Relocation support

Resumo da oferta

CloserHire is recruiting for a Danish-speaking Customer Care Specialist to support a digital payments solution from Lisbon (remote). You will assist with onboarding, transactions, and technical support, helping SMEs manage sales and grow their business.

Join a global customer experience team with training provided, a structured career path, and a company that values inclusivity. Relocation support is available for candidates from abroad, with a competitive salary and benefits package including

Qualificações

• Fluent Danish (C1/C2) with good English skills.
• Previous experience in customer support or service roles is an advantage.
• Strong communication and problem-solving skills.
• Comfortable working with digital tools and multiple systems.
• Ability to explain technical and financial topics clearly.
• Customer-focused mindset with attention to detail.
• Team player with adaptability in a dynamic setting.

Responsabilidades

• Provide support via phone, email, and chat, ensuring a professional and helpful customer experience.
• Assist with account setup and onboarding for new users.
• Support customers with orders, deliveries, and logistics-related inquiries.
• Troubleshoot technical issues related to the application, devices, and accessories.
• Handle financial-related questions, including transactions, deposits, and activity reports.
• Provide clear and accurate product information to customers.
• Escalate complex issues to the appropriate teams when necessary.
• Maintain accurate records of customer interactions and follow internal procedures.

Conhecimentos

Danish language

English language

Customer support

Communication

Problem-solving

Team player

Descrição da oferta de emprego

Danish-speaking Danish Speaker Customer Care Specialist – Digital Payments Solutions — Portugal (remote). 1,369.66 € With Apartment. Relocation support included.

At a glance

• Location: Portugal (remote)
• Languages: Danish
• Salary: 1,369.66 € With Apartment
• Start: 31/8
• Relocation: supported — details below

About the role

CloserHire is partnering with a leading global customer experience provider to recruit Danish-speaking Customer Support Specialists for a role based in Lisbon. In this position, you will support a digital payments and point-of-sale solution used by small and medium-sized businesses. You will assist customers with onboarding, transactions, and technical support, helping them manage their sales and grow their business effectively.

What you'll do

• Provide support via phone, email, and chat, ensuring a professional and helpful customer experience
• Assist with account setup and onboarding for new users
• Support customers with orders, deliveries, and logistics-related inquiries
• Troubleshoot technical issues related to the application, devices, and accessories
• Handle financial-related questions, including transactions, deposits, and activity reports
• Provide clear and accurate product information to customers
• Escalate complex issues to the appropriate teams when necessary
• Maintain accurate records of customer interactions and follow internal procedures

What we're looking for

• Fluent
• Danish (C1/C2) with good English skills
• Previous experience in customer support or service roles is an advantage
• Strong communication and problem-solving skills
• Comfortable working with digital tools and multiple systems
• Ability to explain technical and financial topics clearly
• Customer-focused mindset with attention to detail
• Team player with adaptability in a dynamic setting

Salary

1,369.66 € With Apartment

Perks worth knowing about

• Private Health Cover
• Meal Allowance

Benefits

• Join a collaborative and inclusive international team in Lisbon
• Full training provided, plus opportunities for continuous development
• Work in a modern, multicultural office environment
• Enjoy a performance-based bonus structure
• Access to private health insurance, meal allowance, and other benefits
• Relocation support may be available for candidates from abroad
• Long-term career growth with clear development pathways

Relocation support

• permanent accomodation provided - check project files in drive Notes: New Process
• Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview
• Options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next
• Steps: The process continues as usual from this point forward

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.

How the process works

• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.