Danish-Speaking Remote Customer Care Specialist (Portugal)

FH Collective - Academy; Lisboa; Remote; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Equipment package

Continuous training

Job summary

FH Collective - Academy is seeking a Danish-speaking customer experience specialist to support a world-renowned brand from Portugal. Work remotely while delivering multi-channel support to Danish customers, ensuring high service levels and swift issue resolution.

You will manage inquiries across voice, email, and chat, maintain CRM records, and provide feedback to improve customer experiences. This role emphasizes reliability, teamwork, and a strong customer-first mindset.

Qualifications

• Native or C2-level proficiency in Danish or higher.
• Residence in Portugal with valid work authorization.
• Strong multitasking and comfort with digital tools.
• Passion for customer satisfaction and collaborative teamwork.
• Availability to work rotational weekday shifts (07:00 – 19:00).

Responsibilities

• Interact with Danish customers across voice, email, and live chat.
• Deliver premium service standards reflecting brand quality.
• Maintain CRM records with timely follow-up on requests.
• Proactively identify recurring issues and share feedback with supervisors.
• Enhance brand retention by turning inquiries into positive experiences.

Skills

Danish language

Portugal residency

Multi-tasking

Teamwork

Shift work

Job description

FH Collective - Academy is seeking a Danish-speaking customer experience specialist to support a world-renowned brand from Portugal. Work remotely while delivering multi-channel support to Danish customers, ensuring high service levels and swift issue resolution.

You will manage inquiries across voice, email, and chat, maintain CRM records, and provide feedback to improve customer experiences. This role emphasizes reliability, teamwork, and a strong customer-first mindset.