Danish-speaking Customer Service Expert – Portugal

CloserHire; Porto; Hybride; EUR 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

14 Salaries a Year

Accommodation Provided

Flights Covered

Private Health Cover

Work From Home

Résumé du poste

CloserHire is seeking a Danish-speaking Customer Service Expert for a Cruise Lines client. You may work remotely from anywhere in Portugal or from their Porto offices, with relocation support available.

You will handle inbound calls, upsell cruise packages, and manage post-booking support, assisting travel agents with bookings and information on destinations, ships, documents, and prices.

Qualifications

• Danish language at C1 level
• English at least B2 level
• Sales experience is mandatory; CS/BPO experience a plus

Responsabilités

• Taking inbound calls
• Sell cruises and cross-sell or upsell packages and related products
• Customer support for post-booking and booking management
• Assist travel agents with bookings and bookings management
• Provide information on destinations, ships, documents, and prices

Connaissances

Danish proficiency

English proficiency

Sales experience

Description du poste

Danish-speaking Customer Service Expert (Cruise Lines) — Portugal (remote). 1500€ x 14. Relocation support included.

At a glance

• Location: Portugal (remote)
• Languages: Danish
• Salary: 1500€ x 14
• Start: 22/10
• Relocation: supported — details below

About the role

CloserHire supports a leading BPO player in the industry in their pursuit to increase their Danish-speaking Customer Service Team for a leading Cruise Line company worldwide. You can work either from their offices in Porto or fully remotely from anywhere in Portugal. They are as the leader in Europe, South America, the Gulf region and Southern Africa, and the fastest-growing global cruise brand with a strong presence in the Caribbean

What you'll do

• Taking Inbound calls
• Sell cruises packages Cross-Sell or Upsell cruises packages and associated products
• Customer support for post-booking and booking management
• Support travel agents with bookings and booking management
• Support customer with information about a range of questions like destination, boats, documentations, prices etc

What we're looking for

• C1 level of Danish Good
• English skills (B2)
• Sales experience is mandatory previous CS / BPO experience is an advantage good PC skills fast decision-maker, with positive outlook be available to work flexible hours and days

Salary

1500€ x 14

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home.

Perks worth knowing about

• 14 Salaries a Year
• Accommodation Provided
• Flights Covered
• Private Health Cover
• Work From Home

Benefits

• Competitive base salary and benefits
• Completely remote position from anywhere in Portugal
• Private health insurance Great
• Schedule – Monday to Friday: 08:00h – 18:00h, Saturday and Sunday 08:00h – 17:00h
• Enrich your CV by working for a major worldwide brand Multicultural Team

Relocation support

• Accomodation for candidates outside of Portugal - Room in company apartment for 12 months for a fixed cost of 280EUR, deducted from salary. Inside
• Portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work, up to 400EUR. Health
• Insurance since day 1 for small amount, free after 6 months Notes:

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.

How the process works

• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.