Customer Service Representative – Digital – Lisbon, Portugal

CloserHire; Lisboa; Presencial; EUR 14 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal Allowance

Paid Training

Private health and dental insurance

Resumo da oferta

CloserHire is recruiting an English-speaking Customer Service Representative for an international digital technology project based in Lisbon, Portugal. This is an exciting opportunity to support small and medium-sized businesses by delivering exceptional customer service across multiple channels.

You’ll assist customers with product inquiries, account-related questions, and platform support, helping them get the most out of digital solutions while ensuring a world-class experience.

Qualificações

• Previous customer service experience is an advantage but not required.
• Fast learner with good computer literacy.
• Ability to handle confidential information responsibly.
• Strong teamwork and collaboration skills.
• Ability to de-escalate challenging situations professionally.
• Customer-focused mindset with strong empathy and problem-solving abilities.
• Excellent verbal and written communication skills.

Responsabilidades

• Provide customer support via phone, email, and chat.
• Assist business customers with product, account, and platform inquiries.
• Deliver pre-sales and post-sales support while resolving issues efficiently.
• Guide customers in using digital tools and self-service solutions.
• Build strong customer relationships through professional, empathetic communication.
• Handle confidential information with care and document interactions per internal procedures.

Conhecimentos

Customer service

Empathy

Teamwork

De-escalation

Problem solving

Communication

Descrição da oferta de emprego

1 248.33 € x12 (included M.A) — plus Meal Allowance, Paid Training. Customer Service Representative in Lisbon, Portugal.

What you'll actually take home

1 248.33 € x12 (included M.A)

We put the figure in the advert on purpose. If it doesn't work for you, you should know that before you spend three interviews finding out.

The perks, in full

• Meal Allowance
• Paid Training

Everything else in the package

You also get office-based position in Lisbon, Portugal Full-time employment, comprehensive onboarding and approximately 17 days of paid training, rotating shifts (40 hours per week) Meal allowance, private health and dental insurance Holiday and Christmas allowances paid in accordance with Portuguese employment law, modern office facilities and an international working environment, and long-term career development opportunities within a global organization.

The job itself

CloserHire is partnering with a leading global customer experience company to recruit English-speaking Customer Service Representatives for an international digital technology project based in Lisbon, Portugal. This is an exciting opportunity to support small and medium-sized businesses by delivering exceptional customer service across multiple channels. You’ll assist customers with product inquiries, account-related questions, and platform support, helping them get the most out of innovative digital solutions while ensuring a world-class

Day to day that means provide customer support via phone, email, and chat, assist business customers with product, account, and platform-related inquiries, deliver pre-sales and post-sales support while resolving customer issues efficiently, guide customers in using digital tools and self-service solutions, build strong customer relationships through professional, empathetic communication, handle sensitive customer information with confidentiality and care, and accurately document customer interactions and follow internal procedures.

What you need to bring

• Previous customer service experience is an advantage but not required
• Fast learner with good computer literacy
• Ability to handle confidential information responsibly
• Strong teamwork and collaboration skills
• Ability to de-escalate challenging situations professionally
• Customer-focused mindset with strong empathy and problem-solving abilities
• Excellent verbal and written communication skills

Moving there

To get you on the ground: steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview, options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next, and steps: The process continues as usual from this point forward.

Life in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

We are an equal-opportunity recruiter and consider every applicant on ability alone.