Danish-Speaking Customer Service Specialist

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Danish-speaking Technical Customer Service Specialist to join an international support team. This on-site role combines customer assistance with technical troubleshooting and clear communication across channels.

You will provide Danish-speaking support, guide users through solutions, and log interactions. The role requires English proficiency for training and internal communication, and availability to work on-site in Lisbon.

Qualificações

• Danish: fluent or native level.
• English: fluent for training and internal communication.
• Strong communication and problem-solving skills.
• Able to explain technical information clearly.
• Comfortable with learning new systems and using digital platforms.
• EU citizenship or valid authorization to work in Portugal.

Responsabilidades

• Provide professional Danish-speaking customer and technical support.
• Guide users through clear, step-by-step solutions.
• Troubleshoot account, platform, product and service issues.
• Help customers navigate features, settings and support processes.
• Record interactions and resolutions in the internal system.
• Identify recurring issues and escalate complex cases.
• Follow procedures, quality standards and data protection guidelines.
• Maintain a professional, patient, customer-focused approach.

Conhecimentos

Danish

English

Communication

Problem solving

Technical troubleshooting

Descrição da oferta de emprego

About the job Danish-Speaking Technical Customer Service Specialist

We are looking for a Danish-Speaking Technical Customer Service Specialist to join an international customer support team in Lisbon.

This is an on-site BPO technical customer service role combining customer assistance, technical troubleshooting and clear communication across different support channels.

Key Responsibilities

• Provide professional customer and technical support to Danish-speaking users.
• Identify customer needs and guide users through clear, step-by-step solutions.
• Troubleshoot account, platform, product and service-related technical issues.
• Help customers navigate available features, settings and support processes.
• Record customer interactions and resolutions accurately in the internal system.
• Identify recurring technical problems and escalates complex cases to the appropriate team.
• Follow established procedures, quality standards and data protection guidelines.
• Maintain a professional, patient and customer-focused approach throughout every interaction.
• Collaborate with colleagues and internal support teams to ensure cases are resolved efficiently.

Requirements

• Fluent or native-level Danish.
• Fluent English, including the ability to complete training and internal communication in English.
• Strong communication, active listening and problem-solving skills.
• Comfortable providing customer support and explaining technical information clearly.
• Confident using digital platforms and learning new systems.
• Customer-focused mindset and a genuine interest in helping others.
• Comfortable working in a dynamic environment and receiving regular coaching and feedback.
• Availability to work on-site in Lisbon.
• EU citizenship or valid authorization to work in Portugal.

Working Schedule

• Monday to Friday, from 08:00 to 17:00.
• Saturday and Sunday off.
• Office-based position in Lisbon.

Training and Contract

• Training and onboarding will be delivered in English.
• Candidates must be available to attend the complete training programme.
• Training duration, start date and contractual conditions will be confirmed during the official offer process.

Compensation & Benefits

• Competitive gross salary package paid over 14 salary payments.
• Daily food allowance for each working day.
• Attendance bonus may apply according to the applicable company policy.
• International and multicultural working environment.
• No relocation support is provided for this position. Candidates must already be based in Portugal or be able to relocate independently.

Final salary, schedule, benefits, training and contractual conditions will be confirmed during the official offer process.