Danish or Norwegian customer support- remote from Continental Portugal

Rec_MRC; Portugal; Remote; EUR 8,900 - 17,000; Full time

Benefits offered by this job

Complete paid training

Private health insurance

Many other benefits

Job summary

Rec_MRC is hiring for a remote customer support role requiring Danish or Norwegian language skills (C1) and English (B2, min). You will assist international clients, handle inquiries, troubleshoot issues, and provide tailored solutions to optimize their use of services.

The role emphasizes delivering excellent service across chat, email and phone channels, with training provided and benefits included. EU/Portuguese residence eligibility is noted for applicants.

Qualifications

• Speak Danish or Norwegian at C1 level and English at B2 level.
• Strong communication and soft skills.
• Willingness to learn and adapt to an international environment.

Responsibilities

• Interact with customers via chat, email, and phone to ensure satisfaction.
• Provide B2B customer support, assisting business clients with inquiries and issues.
• Deliver personalized service and assist sellers across channels (Phone, Email, Chat).

Skills

Danish/Norwegian language (C1)

English proficiency (B2)

Job description

This is a remote position.

We are looking for fluent Danish or Norwegian speakers (C1 min) with a good English level (B2 min) to work in customer support positions. You will be assisting clients of renowned worldwide companies and working in an international environment.

What we are looking for in a candidate:

• Speak C1 level of Danish or Norwegian and B2 of English
  
• Good communication and soft skills
  
• Willingness to learn
  

What you will have to do:

• Communicate with customers (by chat, e-mail and phone) and ensure maximum satisfaction
  
• Your role involves providing exceptional B2B customer support; you will be responsible for assisting business clients with inquiries, troubleshooting issues, and providing tailored solutions to optimize their use of our client's services.
  
• Deliver excellent personalized service and assist sellers through communication channels which may include Phone, Email, and/or Chat in a variety of areas, including but not limited to:
  

- Identify account holder;
- Verify account information;
- Comply with all regulatory guidelines and procedures provided by Customer.


What you will be offered:

- Complete paid training
- Private health insurance
- Many other benefits

Important information:

It is mandatory that you have an EU passport or a Portuguese residence card.

When you apply for this vacancy, you are giving us your GDPR consent. Your CV may be shared with the client directly for the purpose of recruitment.