Danish Global Customer Support Specialist - Remote/Hybrid

Product Pulse; Lisboa; Hybrid; EUR 13.000 - 20.000; Vollzeit

Benefits dieser Stelle

Remote work

Paid training

Structured onboarding

Career development

Modern Lisbon office

Zusammenfassung

Product Pulse is seeking a Danish-speaking customer support specialist to join a dynamic, international team in Lisbon. You will handle Danish queries via phone, email, and chat, assisting customers with orders and product questions in a fast-paced environment.

After onboarding, you’ll transition to a hybrid work setup while enjoying a modern Lisbon office and career growth opportunities. The role requires native or fluent Danish and good English, with prior customer service experience

Qualifikationen

• Native or fluent Danish (C1-C2) level.
• Good command of English.
• Previous experience in customer service is a plus.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with problem-solving abilities.
• Comfortable working in a fast-paced environment.
• Good computer skills and ability to multitask.

Aufgaben

• Provide customer support in Danish via phone, email, and chat.
• Assist customers with product-related questions, orders, and general inquiries.
• Deliver professional and solution-oriented support while ensuring high customer satisfaction.
• Handle customer complaints and provide appropriate solutions within set deadlines.
• Collaborate with colleagues and internal departments to resolve ongoing cases.
• Maintain and update internal systems and customer records.
• Ensure clear and professional communication at all times.

Kenntnisse

Danish language proficiency

English proficiency

Customer focus

Strong communication

Team player

Multitasking

Proactive attitude

Jobbeschreibung

Product Pulse is seeking a Danish-speaking customer support specialist to join a dynamic, international team in Lisbon. You will handle Danish queries via phone, email, and chat, assisting customers with orders and product questions in a fast-paced environment.

After onboarding, you’ll transition to a hybrid work setup while enjoying a modern Lisbon office and career growth opportunities. The role requires native or fluent Danish and good English, with prior customer service experience