Danish Global Customer Support Specialist - Remote/Hybrid

Product Pulse; Lisboa; Híbrido; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Paid training

Structured onboarding

Career development

Modern Lisbon office

Resumo da oferta

Product Pulse is seeking a Danish-speaking customer support specialist to join a dynamic, international team in Lisbon. You will handle Danish queries via phone, email, and chat, assisting customers with orders and product questions in a fast-paced environment.

After onboarding, you’ll transition to a hybrid work setup while enjoying a modern Lisbon office and career growth opportunities. The role requires native or fluent Danish and good English, with prior customer service experience

Qualificações

• Native or fluent Danish (C1-C2) level.
• Good command of English.
• Previous experience in customer service is a plus.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with problem-solving abilities.
• Comfortable working in a fast-paced environment.
• Good computer skills and ability to multitask.

Responsabilidades

• Provide customer support in Danish via phone, email, and chat.
• Assist customers with product-related questions, orders, and general inquiries.
• Deliver professional and solution-oriented support while ensuring high customer satisfaction.
• Handle customer complaints and provide appropriate solutions within set deadlines.
• Collaborate with colleagues and internal departments to resolve ongoing cases.
• Maintain and update internal systems and customer records.
• Ensure clear and professional communication at all times.

Conhecimentos

Danish language proficiency

English proficiency

Customer focus

Strong communication

Team player

Multitasking

Proactive attitude

Descrição da oferta de emprego

Product Pulse is seeking a Danish-speaking customer support specialist to join a dynamic, international team in Lisbon. You will handle Danish queries via phone, email, and chat, assisting customers with orders and product questions in a fast-paced environment.

After onboarding, you’ll transition to a hybrid work setup while enjoying a modern Lisbon office and career growth opportunities. The role requires native or fluent Danish and good English, with prior customer service experience