Remote Danish-speaking Customer Service Specialist

Cross Border Talents; Lisboa; Remote; EUR 21,000 - 32,000; Full time

Benefits offered by this job

100% Work From Home

Full-time contract

Competitive salary + bonuses

Fully paid training

Career development programs

Job summary

Cross Border Talents in Portugal is seeking a Remote Customer Service Specialist who speaks Danish to provide outstanding support via phone, chat and email for a prestigious European automotive brand.

You will document interactions in the CRM, stay updated on product information, and collaborate with the team. The role is 100% remote from Portugal with a full-time permanent contract and training provided.

Qualifications

• Danish language proficiency (written and spoken).
• English at B2 level or higher.
• At least 1 year of customer service or call center experience.
• Interest in automotive topics and comfort with digital technologies.

Responsibilities

• Be the friendly and professional point of contact for customers via phone, chat, and email.
• Accurately document customer interactions, solutions, and follow-ups in CRM.
• Troubleshoot and resolve questions related to digital products.
• Stay up to date with the latest products, services, and policies to provide spot-on information.
• Collaborate with a supportive team to continuously improve the customer experience.

Skills

Danish (fluent)

English (B2)

Customer service

Problem solving

Tools

CRM system

Live chat tools

Job description

Cross Border Talents in Portugal is seeking a Remote Customer Service Specialist who speaks Danish to provide outstanding support via phone, chat and email for a prestigious European automotive brand.

You will document interactions in the CRM, stay updated on product information, and collaborate with the team. The role is 100% remote from Portugal with a full-time permanent contract and training provided.