Czech-Speaking Customer Support Specialist — Sofia, Bulgaria

Recruitment By Ierotheos; Portugal; On-site; EUR 6,800 - 14,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package

Relocation concierge

Monthly performance bonus

Job summary

Mercier Consultancy Group is seeking a Czech-speaking Customer Support Specialist to work on-site in Sofia, Bulgaria. The role involves handling customer inquiries via phone, email, and live chat, with a focus on SLA compliance and quality service within the international office environment.

Responsibilities include resolving complex issues, maintaining CRM records, and collaborating across teams to ensure customer satisfaction.

Responsibilities

• Deliver premium-level support to customers via phone, email, and live chat.
• Resolve complex inquiries, ensuring total customer satisfaction and loyalty.
• Maintain accurate records of customer interactions within our internal CRM databases.
• Collaborate with cross-functional teams to escalation and resolve technical or process-related issues.
• Adhere to quality assurance standards and SLAs required for this Czech-speaking role.
• Stay updated on product developments to provide precise information to Czech-speaking clientele.
• Contribute to continuous improvement of support processes to enhance service efficiency.
• Native or fluent Czech (spoken and written).
• Strong proficiency in English to communicate within our international office environment.
• Previous experience in Customer Support Services is a significant advantage.
• Ability to work on-site in Sofia for this Czech Speaking role in Bulgaria.
• Enthusiasm for joining one of the top jobs in Bulgaria and developing an international career.

Job description

Mercier Consultancy Group is seeking a Czech-speaking Customer Support Specialist to work on-site in Sofia, Bulgaria. The role involves handling customer inquiries via phone, email, and live chat, with a focus on SLA compliance and quality service within the international office environment.

Responsibilities include resolving complex issues, maintaining CRM records, and collaborating across teams to ensure customer satisfaction.