Czech Speaking Customer Agent - Work In Sofia, Bulgaria

Mercier Consultancy MD; Lisboa; Presencial; EUR 18 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

Monthly performance bonus

Career progression

Multicultural environment

Resumo da oferta

Mercier Consultancy Group is seeking a Czech Speaking Customer Agent in Sofia, Bulgaria. This role offers a fully paid relocation package and comprehensive training to help you settle in quickly. Native or fluent Czech is mandatory, with good English to navigate internal systems.

You will handle customer inquiries via phone, email, and chat, maintain records, and collaborate with international teams. A competitive monthly salary, health insurance, and a clear path for career progression are on

Qualificações

• Native or fluent Czech (spoken and written) is mandatory for this role.
• Strong proficiency in English to navigate internal systems and team communications.
• Previous experience in the Customer Support Services industry is highly valued.
• Excellent interpersonal skills and a natural ability to build rapport with clients.
• Valid EU passport or valid working rights in Bulgaria.
• Ability to work on-site in Sofia, embracing the professional environment of our partner centers.

Responsabilidades

• Deliver exceptional support to customers via phone, email, and live chat within the Customer Support Services sector.
• Resolve technical and general inquiries with a focus on high-quality customer satisfaction.
• Maintain detailed records of customer interactions to improve service delivery and standards.
• Collaborate with international team members to ensure consistent service quality across all Czech-speaking markets.
• Stay updated on product knowledge to provide accurate and efficient solutions to end-users.
• Contribute to team targets by maintaining high performance in both speed and resolution accuracy.
• Participate in regular coaching sessions to enhance your communication and problem-solving skill set.

Conhecimentos

Czech language

English language

Customer service experience

Interpersonal skills

Descrição da oferta de emprego

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with top-tier organizations within the European Customer Support Services sector. We pride ourselves on our bespoke approach to career development, ensuring that our candidates find not just jobs in Bulgaria, but long-term professional homes in a thriving global market.

Czech Speaking Customer Agent

Job Overview

We are currently seeking a motivated professional for a Czech Speaking Customer Agent position in Bulgaria, based in the vibrant city of Sofia. This is a unique opportunity for a native or fluent speaker to excel within the high-growth Customer Support Services industry while enjoying a comprehensive relocation package designed to make your transition seamless.

Key Responsibilities

• Deliver exceptional support to customers via phone, email, and live chat within the Customer Support Services sector
• Resolve technical and general inquiries with a focus on high-quality customer satisfaction
• Maintain detailed records of customer interactions to improve service delivery and standards
• Collaborate with international team members to ensure consistent service quality across all Czech-speaking markets
• Stay updated on product knowledge to provide accurate and efficient solutions to end-users
• Contribute to team targets by maintaining high performance in both speed and resolution accuracy
• Participate in regular coaching sessions to enhance your communication and problem-solving skill set

Requirements

• Native or fluent Czech (spoken and written) is mandatory for this role
• Strong proficiency in English to navigate internal systems and team communications
• Previous experience in the Customer Support Services industry is highly valued
• Excellent interpersonal skills and a natural ability to build rapport with clients
• Valid EU passport or valid working rights in Bulgaria
• Ability to work on-site in Sofia, embracing the professional environment of our partner centers

Benefits

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success
• Health Insurance and comprehensive benefits package
• Fully Paid Relocation Package (flight, transfer, hotel) for a stress-free move to Sofia
• Monthly Performance Bonus linked to your productivity and service quality
• A multicultural work environment among the best Czech-speaking jobs in Europe
• And Much More, including team-building events and career progression paths

Life in Bulgaria

Bulgaria is a hidden gem in southeastern Europe, offering a perfect blend of historic charm and modern lifestyle. Choosing one of our jobs in Bulgaria means enjoying a high quality of life with an affordable cost of living, fantastic Mediterranean-influenced weather, and a diverse culture. Sofia, the capital, is an energetic hub that continues to attract international talent due to its booming professional sector and welcoming atmosphere.

Relocating to Bulgaria provides the perfect balance between career growth and personal exploration. With stunning mountain landscapes nearby and a vibrant culinary scene, living in Bulgaria is an enriching experience for any expat. We invite you to join a growing community of international professionals and take the next step in your career with this Czech Speaking Customer Agent position in Bulgaria.