Czech Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Portugal; On-site; EUR 6,800 - 14,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package

Relocation concierge

Monthly performance bonus

Job summary

Mercier Consultancy Group is seeking a Czech-speaking Customer Support Specialist to work on-site in Sofia, Bulgaria. The role involves handling customer inquiries via phone, email, and live chat, with a focus on SLA compliance and quality service within the international office environment.

Responsibilities include resolving complex issues, maintaining CRM records, and collaborating across teams to ensure customer satisfaction.

Responsibilities

• Deliver premium-level support to customers via phone, email, and live chat.
• Resolve complex inquiries, ensuring total customer satisfaction and loyalty.
• Maintain accurate records of customer interactions within our internal CRM databases.
• Collaborate with cross-functional teams to escalation and resolve technical or process-related issues.
• Adhere to quality assurance standards and SLAs required for this Czech-speaking role.
• Stay updated on product developments to provide precise information to Czech-speaking clientele.
• Contribute to continuous improvement of support processes to enhance service efficiency.
• Native or fluent Czech (spoken and written).
• Strong proficiency in English to communicate within our international office environment.
• Previous experience in Customer Support Services is a significant advantage.
• Ability to work on-site in Sofia for this Czech Speaking role in Bulgaria.
• Enthusiasm for joining one of the top jobs in Bulgaria and developing an international career.

Job description

Czech Speaking Customer Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on our bespoke approach to global staffing, ensuring that every professional placement aligns perfectly with our candidates’ career aspirations and our clients’ operational excellence.

Job Overview

We are currently seeking a talented individual for the Czech Speaking Customer Support Specialist position in Bulgaria. This role is a fantastic opportunity for those looking to excel in the vibrant Customer Support Services industry while enjoying a seamless transition to a new professional home in Sofia.

Key Responsibilities

• Deliver premium-level support to customers via phone, email, and live chat within the Customer Support Services sector.

• Resolve complex inquiries, ensuring total customer satisfaction and loyalty.

• Maintain accurate records of customer interactions within our internal CRM databases.

• Collaborate with cross-functional teams to escalation and resolve technical or process-related issues.

• Adhere to quality assurance standards and service level agreements (SLAs) required for this Czech-speaking job.

• Stay updated on product developments to provide precise and helpful information to our Czech-speaking clientele.

• Contribute to the continuous improvement of support processes to enhance overall service efficiency.

• Native or fluent Czech (spoken and written).

• Strong proficiency in English to communicate within our international office environment.

• Previous experience in the Customer Support Services industry is considered a significant advantage.

• Excellent communication and problem-solving skills, with a passion for assisting others.

• Ability to work on-site in Sofia for this Czech Speaking Customer Support Specialist position in Bulgaria.

• Enthusiasm for joining one of the top jobs in Bulgaria and developing a professional international career.

What We Offer

• Competitive Monthly Salary.

• Fully Paid Training.

• Health Insurance.

• Fully Paid Relocation Package (flight, transfer, hotel).

• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.

• Monthly Performance Bonus.

Life in Bulgaria

Bulgaria offers an exceptional quality of life, blending historic charm with a modern, fast-growing economy. Residents in Bulgaria enjoy a temperate climate, a vibrant nightlife, and affordable living, making it one of the most attractive destinations for those seeking high-quality jobs in Bulgaria.

Moving to Sofia is a breeze with our dedicated support, allowing you to focus on enjoying the rich culinary traditions and friendly local culture that Bulgaria is famous for. When you choose to accept one of our premier Czech-speaking jobs in this beautiful region, you are not just accepting a role; you are choosing a lifestyle that balances career growth with personal adventure in Bulgaria.