Slovak Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; Presencial; EUR 8000 - 12 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly bonus

Career growth

Resumo da oferta

Mercier Consultancy Group is seeking a Slovak-speaking Customer Support Specialist to join our Sofia, Bulgaria office. The role focuses on delivering professional support to customers via phone, email, and live chat, while maintaining comprehensive CRM records and collaborating with an international team.

You should be fluent in Slovak and English, with prior customer support experience preferred. The position includes a fully paid relocation package and a clear path for career growth in our

Qualificações

• Slovak native or fluent (spoken and written).
• Strong English language skills for multinational office communication.
• Previous experience in customer support is highly preferred.

Responsabilidades

• Deliver high-quality, professional support to customers via phone, email, and live chat.
• Resolve complex inquiries to ensure customer satisfaction.
• Maintain detailed case documentation in the CRM system.

Conhecimentos

Slovak language

English language

Communication

Customer service

Ferramentas

CRM software

Descrição da oferta de emprego

Slovak Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations within the global Customer Support Services industry. We take pride in our bespoke approach to career development, ensuring every candidate finds a perfect match within our network of prestigious employers offering premier jobs in Bulgaria.

Job Overview

We are currently sourcing exceptional talent for a Slovak Speaking Customer Support Specialist position in Bulgaria. This role is ideal for a communication professional looking to advance their career in the Customer Support Services sector while enjoying a high-quality international work environment in the heart of Sofia.

Key Responsibilities

• Deliver high-quality, professional support to customers via phone, email, and live chat within the Customer Support Services industry.

• Resolve complex inquiries, ensuring excellent user experience and long-term customer satisfaction.

• Maintain detailed case documentation in the company CRM system to ensure transparent record-keeping.

• Collaborate with international team members to streamline support workflows and improve service quality standards.

• Represent the company brand with professionalism and cultural sensitivity during all customer interactions.

• Participate in ongoing training sessions to stay updated on product specifications and industry best practices.

• Contribute to internal performance goals and team KPIs to earn monthly performance bonuses.

• Native or fluent Slovak (spoken and written) is mandatory for this position.

• A strong command of the English language to interact effectively within a multinational office setting.

• Valid EU passport (mandatory) to facilitate seamless employment.

• Previous experience in the Customer Support Services industry is highly preferred.

• Strong problem-solving skills and a passion for helping people in a fast-paced environment.

• Proven ability to work on-site in Sofia, as this role is based in our vibrant capital office.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training to ensure you excel in your new role.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria hassle-free.
• Monthly Performance Bonus rewarding your dedication and results.
• Excellent career growth opportunities within our Slovak-speaking jobs network.
• And Much More…

Life in Bulgaria

Choosing to work in Sofia means embracing a lifestyle where ancient history meets modern, vibrant living. Bulgaria offers a remarkable combination of sunny weather, a cost-effective lifestyle, and a thriving social scene that is becoming increasingly popular for expats seeking high-quality jobs in Bulgaria.

Beyond the professional benefits, living in Bulgaria provides access to diverse cultural experiences, stunning landscapes, and exquisite local cuisine. With our fully paid relocation package, settling into your new home in Bulgaria is straightforward, allowing you to enjoy the high quality of life that our top Slovak-speaking jobs have to offer.