Czech Customer Support in Lisbon | 1500 Euros Welcome Bonus

Cross Border Talents; Lisboa; On-site; EUR 14,508 - 18,972; Full time

Benefits offered by this job

Transportation Allowance

Meal Allowance

Fixed Shifts

Onsite in Lisbon

Job summary

Cross Border Talents is seeking a Customer Specialist in Lisbon to support Czech-speaking customers with online purchases, payments, deliveries, and returns, ensuring a smooth shopping experience and high service standards. The role requires Czech language at C1/C2 and English at B2, 0–1 year of related experience, and EU citizenship or Portuguese residency.

Onsite in Lisbon with bonuses, transport allowance, and meal support.

Qualifications

• Czech language proficiency at a high level (C1/C2).
• English proficiency at least B2.
• 0–1 year of customer support or related analytical experience.

Responsibilities

• Assist customers via phone, chat, or email with orders, payments, shipping, and returns.
• Guide customers through the purchasing process and post-purchase support.
• Resolve issues promptly with a professional and positive approach.

Skills

Czech (C1/C2)

English (B2)

Customer support

Job description

Czech Customer Support in Lisbon | 1500 Euros Welcome Bonus

Job Openings Czech Customer Support in Lisbon | 1500 Euros Welcome Bonus

About the job Czech Customer Support in Lisbon | 1500 Euros Welcome Bonus

Do you enjoy assisting customers, resolving issues, and ensuring smooth online shopping experiences? Join our team as a Customer Specialist and play a key role in supporting customers throughout their journey while delivering excellent service.

Role Overview

As an Customer Support, you will support customers with questions related to online purchases, products, payments, deliveries, and returns. Your role will be essential in creating a seamless and satisfying shopping experience while maintaining high service standards.

Key Responsibilities

• Customer Support: Assist customers via phone, chat, or email with inquiries about orders, products, payments, shipping, and returns


• Order Assistance: Guide customers through the purchasing process, including order placement, tracking, and post-purchase support


• Problem Solving: Handle customer concerns efficiently with a professional and positive approach


• Product Information: Provide accurate details about product features, availability, and ongoing promotions


• Case Handling: Escalate complex cases when needed and ensure proper follow-up until resolution


• Customer Experience: Deliver friendly and empathetic service to build trust and customer loyalty


• Process Compliance: Adhere to company policies and service standards to ensure consistent, high-quality support

Qualifications

• Language Skills:Proficiency in Czech (C1/C2) and English (B2)


• Experience:0-1 year of experience in content moderation or a related analytical role


• Skills: Strong communication, analytical mindset, and client-support ability


• Eligibility: EU citizenship or valid Portuguese residency

Why Join Us?

Performance Bonuses: Your results matter — and they’re rewarded

• Transportation Allowance: We support your daily commute so getting to work is easier


• Meal Allowance: Daily meal support to keep you energized


• Fixed Shifts: Enjoy a stable schedule that helps you plan your life with clarity


• Onsite in Lisbon: Work in one of Europe’s most vibrant capitals, in a collaborative environment where you can grow your skills fast

If you’re looking for a role where your digital marketing experience makes a real impact — and where you can build your career in Lisbon — this is for you.