Greek Customer Specialist in Lisbon

Cross Border Talents; Lisboa; Sur place; EUR 20 000 - 26 000; Plein temps

Avantages offerts par ce poste

Transportation allowance

Meal allowance

Fixed shifts

Onsite in Lisbon

Résumé du poste

Cross Border Talents in Lisbon is seeking a Greek Customer Specialist to support customers during their online shopping journey, addressing inquiries about orders, products, payments, deliveries, and returns while maintaining high-quality service. You will help with order placement, tracking and post-purchase support, provide product guidance, and ensure timely follow-up.

Fluency in Greek (C1/C2) and English (B2) is required, with EU citizenship or Portuguese residency being eligible to work in

Qualifications

• Language proficiency in Greek (C1/C2) and English (B2).
• Experience in content moderation or related analytical roles is desirable.
• Excellent communication and problem-solving skills.

Responsabilités

• Assist customers via phone, chat, or email with inquiries related to orders, products, payments, shipping, and returns.
• Support customers throughout the purchasing journey, including order placement, tracking, and post-purchase support.
• Identify and resolve customer issues to ensure a positive experience.
• Provide clear information about products, availability, and promotions.
• Escalate complex cases when necessary and ensure timely follow-up.

Connaissances

Greek (C1/C2)

English (B2)

0-1 year experience

Analytical mindset

Client-support ability

Description du poste

About the job Greek Customer Specialist in Lisbon

Build Your Career in Customer Experience — in Lisbon!

Do you enjoy helping customers, solving problems, and creating smooth online shopping experiences? Join us as aCustomer Specialist and support customers throughout their online shopping journey while ensuring high-quality service and satisfaction.

Role Overview

As aCustomer Specialist, you will assist customers with inquiries related to online orders, products, payments, deliveries, and returns. Your role will be essential in ensuring a seamless shopping experience while maintaining high standards of customer satisfaction.

Key Responsibilities

• Customer Support: Assist customers via phone, chat, or email with inquiries related to orders, products, payments, shipping, and returns.

Order Assistance: Support customers throughout the purchasing journey, including order placement, order tracking, and post-purchase support.

Issue Resolution: Identify and resolve customer issues efficiently while ensuring a positive customer experience.

Product Guidance: Provide clear and helpful information about products, availability, and promotions.

Case Management: Escalate complex cases when necessary while ensuring timely follow-up and resolution.

Customer Satisfaction: Deliver professional and empathetic service that builds trust and strengthens brand loyalty.

Process Compliance: Follow company procedures and service guidelines to ensure consistent and high-quality support.

Qualifications

• Language Skills:Proficiency in Greek (C1/C2) and English (B2)
• Experience:0-1 year of experience in content moderation or a related analytical role
• Skills: Strong communication, analytical mindset, and client-support ability
• Eligibility: EU citizenship or valid Portuguese residency

Why Join Us?

Performance Bonuses: Your results matter — and they’re rewarded

• Transportation Allowance: We support your daily commute so getting to work is easier
• Meal Allowance: Daily meal support to keep you energized
• Fixed Shifts: Enjoy a stable schedule that helps you plan your life with clarity
• Onsite in Lisbon: Work in one of Europe’s most vibrant capitals, in a collaborative environment where you can grow your skills fast

If you’re looking for a role where your digital marketing experience makes a real impact — and where you can build your career in Lisbon — this is for you.