German E-Commerce Customer Support in Lisbon - Welcome Bonus 3000 Euros!

Cross Border Talents; Lisboa; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Welcome bonus 3000 Euros

Performance bonus

Meal allowance

Transportation support

Relocation package

Job summary

Cross Border Talents in Lisbon is seeking a German-speaking E-Commerce Customer Support agent for a non-call-based role. You will engage with buyers, sellers and creators through digital channels, ensuring smooth, positive experiences on a leading global platform.

Relocation assistance, a Welcome Bonus of 3000 Euros, and a competitive package including a performance bonus, meal allowance, and transportation support accompany onsite opportunities in a fast-paced e-commerce environment.

Qualifications

• Fluent German required (C2 level).
• EU citizenship or Portuguese residency required.
• 0-1 year of customer support experience.

Responsibilities

• Respond to customer inquiries via digital channels with professionalism and warmth.
• Resolve issues for buyers, sellers, and creators including order tracking and refunds.
• Guide users through platform features like cancellations, returns, and account updates.
• Collaborate with internal teams to deliver timely, accurate support solutions.
• Escalate challenging or sensitive issues appropriately.

Skills

German language (C2)

Leadership

Analytical thinking

Communication skills

Job description

German E-Commerce Customer Support in Lisbon - Welcome Bonus 3000 Euros!

Job Openings German E-Commerce Customer Support in Lisbon - Welcome Bonus 3000 Euros!

About the job German E-Commerce Customer Support in Lisbon - Welcome Bonus 3000 Euros!

Launch Your Journey in E-Commerce Support!

Step into a dynamic, collaborative environment where empathy meets accuracy in every digital customer interaction. If you're proactive, attentive to detail, and committed to delivering top-tier service, this non-call-based support role is your ideal opportunity to shine.

Role Overview:

As an E-Commerce Customer Support, you'll be a vital touchpoint for users of a leading global e-commerce platform. Your mission is to ensure smooth, positive experiences by managing customer interactions and resolving a wide array of support requests.

Key Responsibilities:

• Respond to customer inquiries with professionalism and warmth - primarily through digital channels

Resolve issues for buyers, sellers, and creators, including tracking orders, handling refunds, and navigating platform tools

Guide users through platform features like cancellations, returns, and account updates

Work cross-functionally with internal teams to deliver timely and accurate support solutions

Escalate challenging or sensitive issues appropriately and efficiently

Consistently meet quality benchmarks and turnaround expectations

Offer clear, solution-focused guidance to enhance the customer journey

Stay current on platform policies, feature updates, and e-commerce best practices

Requirements:

• Fluent inGerman (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Assistance to make your move smooth and stress-free

Onsite Work: Engage and grow in a collaborative office environment