German E-Commerce Customer Specialist in Lisbon - 1500 Euros Welcome Bonus

Cross Border Talents; Lisboa; Presencial; EUR 14 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonuses

Transportation allowance

Meal allowance

Fixed shifts

Onsite in Lisbon

Resumo da oferta

Cross Border Talents in Lisbon is seeking a German E-Commerce Customer Specialist to support customers through online orders, payments, deliveries, and returns. You will help ensure a seamless shopping experience with friendly, accurate service.

Requirements include German language at C1/C2 and English at B2, 0–1 year in content moderation or related analytics, and EU citizenship or Portuguese residency. Join a team that values solution-focused support and customer satisfaction.

Qualificações

• Proficiency in German at C1/C2 level.
• English proficiency at B2 level or higher.

Responsabilidades

• Assist German-speaking customers via phone, chat, or email with questions about orders, products, payments, shipping, and returns.
• Provide product information, guidance on the purchasing process, and post-purchase support.
• Address customer concerns in a timely, friendly, and professional manner.

Conhecimentos

German (C1/C2)

English (B2)

Descrição da oferta de emprego

Job Openings German E-Commerce Customer Specialist in Lisbon - 1500 Euros Welcome Bonus

About the job German E-Commerce Customer Specialist in Lisbon - 1500 Euros Welcome Bonus

Grow Your Career in E-Commerce Customer Experience — Lisbon

Are you passionate about helping customers, solving problems, and creating smooth online shopping journeys? Join our team as a Customer Specialist and make a meaningful impact by supporting customers throughout their buying experience while delivering top-quality service.

Role Overview

As an E-Commerce Customer Specialist, you will assist customers with inquiries related to online orders, products, payments, deliveries, and returns. Your work will help ensure a seamless and enjoyable shopping experience while upholding high customer service standards.

Key Responsibilities

• Customer Support: Assist customers via phone, chat, or email with questions about orders, products, payments, shipping, and returns.

Order Guidance: Help customers navigate the purchasing process, including placing orders, tracking deliveries, and providing post-purchase support.

Issue Resolution: Address customer concerns efficiently while maintaining a positive and professional approach.

Product Advice: Provide clear and accurate information on product features, availability, and promotions.

Case Management: Escalate complex issues when necessary and ensure proper follow‑up until resolution.

Customer Experience: Deliver friendly, empathetic service that builds trust and encourages customer loyalty.

Process Adherence: Follow company policies and service standards to ensure consistent, high-quality support.

Qualifications

• Language Skills:Proficiency in German (C1/C2) and English (B2)
• Experience:0-1 year of experience in content moderation or a related analytical role
• Skills: Strong communication, analytical mindset, and client-support ability
• Eligibility: EU citizenship or valid Portuguese residency

Why Join Us?

Performance Bonuses: Your results matter — and they’re rewarded

• Transportation Allowance: We support your daily commute so getting to work is easier
• Meal Allowance: Daily meal support to keep you energized
• Fixed Shifts: Enjoy a stable schedule that helps you plan your life with clarity
• Onsite in Lisbon: Work in one of Europe’s most vibrant capitals, in a collaborative environment where you can grow your skills fast

If you’re looking for a role where your digital marketing experience makes a real impact — and where you can build your career in Lisbon — this is for you.