Spanish E-Commerce Customer Support in Lisbon

BlueView Talent; Lisboa; Presencial; EUR 13 392 - 20 088; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome Bonus

Meal Allowance

Health & Life Insurance

Relocation Assistance

Onsite Opportunities

Resumo da oferta

BlueView Talent is recruiting a Customer Specialist for our E-Commerce Project in Lisbon, Portugal. You will be the main contact for customers, helping with product questions, orders, payments, deliveries, returns, and refunds, while delivering timely, professional support across channels.

We seek candidates with Spanish (C1/C2) and English (B2), EU citizenship or Portuguese residency, and 0–1 year in content moderation or related analytics.

Qualificações

• Proficiency in Spanish (C1/C2) and English (B2).
• EU citizenship or Portuguese residency.
• 0–1 year in content moderation or related analytical role.

Responsabilidades

• Provide customer support via phone, email, live chat, and other channels.
• Assist with product inquiries, orders, payments, deliveries, returns and refunds.
• Provide clear information on products, promotions, shipping, and policies; document interactions.
• Resolve customer concerns to maintain high satisfaction.
• Escalate complex cases per established procedures.
• Collaborate with internal teams to ensure timely resolutions.
• Meet targets for quality, productivity, and response times.

Conhecimentos

Spanish (C1/C2)

English (B2)

Critical thinking

Communication

Decision making

Descrição da oferta de emprego

Build Your Career in Customer Service – E-Commerce Project!

Join a fast-paced and growing e-commerce environment where customer satisfaction, trust, and service excellence are at the heart of every interaction. If you enjoy helping people, solving problems, and providing outstanding support, this position offers an excellent opportunity to develop your career in the e-commerce industry.

Role Overview

As a Customer Specialist for the E-Commerce Project, you will be the primary point of contact for customers, assisting them throughout their online shopping experience. From answering questions about products and orders to resolving payment, delivery, return, and refund issues, you will help ensure every customer receives timely, professional, and effective support.

Key Responsibilities

• Provide friendly, professional, and efficient customer support via phone, email, live chat, and other digital communication channels.
• Assist customers with product inquiries, orders, payments, deliveries, cancellations, returns, refunds, and account-related requests.
• Provide clear and accurate information regarding products, promotions, shipping options, marketplace policies, and available services.
• Resolve customer concerns and complaints efficiently while maintaining high levels of customer satisfaction.
• Investigate order-related issues and provide practical, solution-focused assistance to ensure a positive customer experience.
• Accurately document customer interactions, requests, actions taken, and case resolutions within internal systems.
• Escalate complex, sensitive, or high-priority cases to the appropriate teams in accordance with established procedures.
• Collaborate with internal departments, logistics partners, and other relevant teams to ensure timely and effective issue resolution.
• Meet established performance targets related to quality, productivity, response times, and customer satisfaction.

Requirements

• Language Skills: Proficiency in Spanish (C1/C2) and English (B2).
• Eligibility: EU citizenship or a valid Portuguese residency card.
• Experience: 0-1 year of experience in content moderation or a related analytical role.
• Skills: Strong critical thinking, communication, and decision-making abilities.
• Mindset: Objective, detail-oriented, and eager to grow within a fast-paced environment.

Why Join Us

• Competitive Salary: Recognition for your experience and expertise.
• Welcome Bonus: Extra rewards for multilingual proficiency.
• Meal Allowance: Support during your workday.
• Health & Life Insurance: Comprehensive benefits for your peace of mind.
• Collaborative Team: Join a supportive, international, and communicative workplace.
• Relocation Assistance: Seamless support for your move to Portugal.
• Onsite Opportunities: Thrive in a dynamic and engaging office environment.

Ready to Make a Meaningful Impact?

Apply today and take the first step toward fostering safer, smarter online communities!