French E‑Commerce Support Specialist — Lisbon (Welcome Bonus)

Cross Border Talents; Cascais; Presencial; EUR 30 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Performance Bonus

Meal Allowance

Transportation Support

Relocation Package

Resumo da oferta

A leading e-commerce support provider in Lisbon is seeking a French E-Commerce Customer Support Specialist. In this non-call-based role, you will manage customer interactions and resolve various requests on a major global platform. The ideal candidate will be fluent in French and possess a passion for delivering outstanding service. Attractive salary and benefits included.

Qualificações

• 0-1 year of experience in customer support.
• EU Citizenship or Portuguese Residency Card.
• Eagerness to learn and grow.

Responsabilidades

• Communicate with customers professionally through digital channels.
• Handle requests including order tracking and refunds.
• Assist users with platform features such as cancellations.
• Collaborate with internal teams to deliver timely resolutions.
• Meet quality standards and response time targets.
• Stay informed about platform policy updates.

Conhecimentos

Fluent in French (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Descrição da oferta de emprego

French E-Commerce Customer Support in Lisbon - 3000 Euros Welcome Bonus

Job Openings French E-Commerce Customer Support in Lisbon - 3000 Euros Welcome Bonus

About the job French E-Commerce Customer Support in Lisbon - 3000 Euros Welcome Bonus

Join a fast-paced, team-oriented environment where empathy and precision come together in every interaction. If you’re proactive, detail-driven, and passionate about delivering outstanding service, this non-call-based support role offers the perfect platform to excel.

Role Overview:

As an E-Commerce Customer Support Specialist, you will be a key connection point for users of a major global e-commerce platform. Your role will focus on ensuring a seamless and positive experience by managing customer interactions and resolving a variety of requests.

Key Responsibilities:

• Communicate with customers in a professional, friendly manner through digital channels only

Handle requests from buyers, sellers, and content creators, including order tracking, refunds, and platform navigation

Assist users with platform features such as cancellations, returns, and account changes

Collaborate with internal teams to deliver timely, accurate resolutions

Escalate complex or sensitive issues following established procedures

Meet quality standards and response time targets consistently

Provide clear, solution-oriented guidance to improve the customer journey

Stay informed about platform policy updates, new features, and best practices in e-commerce

Requirements:

• Fluent inFrench (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Assistance to make your move smooth and stress-free

Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step?Apply today and be part of a team that values innovation and excellence!