Hungarian E-Commerce Customer Specialist in Lisbon

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Transportation allowance

Meal allowance

Fixed shifts

Onsite in Lisbon

Job summary

Cross Border Talents in Lisbon is seeking a Hungarian E-Commerce Customer Specialist to help customers through online shopping journeys, delivering high-quality service and satisfaction.

You will handle inquiries about orders, products, payments, deliveries, and returns, provide clear product guidance, escalate cases when needed, and contribute to a seamless customer experience.

Qualifications

• 0–1 year of experience in content moderation or a related analytical role.
• Strong communication, analytical mindset and client-support abilities.
• EU citizenship or valid Portuguese residency eligibility.

Responsibilities

• Assist customers via phone, chat or email with inquiries related to orders, products, payments, shipping and returns.
• Support customers throughout the purchasing journey, including order tracking and post-purchase support.
• Identify and resolve customer issues efficiently while ensuring a positive customer experience.
• Provide clear and helpful information about products, availability, and promotions.
• Case management: escalate complex cases when necessary while ensuring timely follow-up and resolution.
• Customer satisfaction: deliver professional and empathetic service that builds trust and strengthens brand loyalty.
• Process compliance: follow company procedures and service guidelines to ensure consistent and high-quality support.

Skills

Hungarian (C1/C2)

English (B2)

Strong communication

Analytical mindset

Client-support ability

Job description

About the job Hungarian E-Commerce Customer Specialist in Lisbon

Build Your Career in E-Commerce Customer Experience — in Lisbon!

Do you enjoy helping customers, solving problems, and creating smooth online shopping experiences? Join us as an E-Commerce Customer Specialist and support customers throughout their online shopping journey while ensuring high-quality service and satisfaction.

Role Overview

As an E-Commerce Customer Specialist, you will assist customers with inquiries related to online orders, products, payments, deliveries, and returns. Your role will be essential in ensuring a seamless shopping experience while maintaining high standards of customer satisfaction.

Key Responsibilities

• Customer Support: Assist customers via phone, chat, or email with inquiries related to orders, products, payments, shipping, and returns.

Order Assistance: Support customers throughout the purchasing journey, including order placement, order tracking, and post-purchase support.

Issue Resolution: Identify and resolve customer issues efficiently while ensuring a positive customer experience.

Product Guidance: Provide clear and helpful information about products, availability, and promotions.

Case Management: Escalate complex cases when necessary while ensuring timely follow-up and resolution.

Customer Satisfaction: Deliver professional and empathetic service that builds trust and strengthens brand loyalty.

Process Compliance: Follow company procedures and service guidelines to ensure consistent and high-quality support.

Qualifications

• Language Skills:Proficiency in Hungarian (C1/C2) and English (B2)
• Experience:0-1 year of experience in content moderation or a related analytical role
• Skills: Strong communication, analytical mindset, and client-support ability
• Eligibility: EU citizenship or valid Portuguese residency

Why Join Us?

Performance Bonuses: Your results matter — and they’re rewarded

• Transportation Allowance: We support your daily commute so getting to work is easier
• Meal Allowance: Daily meal support to keep you energized
• Fixed Shifts: Enjoy a stable schedule that helps you plan your life with clarity
• Onsite in Lisbon: Work in one of Europe’s most vibrant capitals, in a collaborative environment where you can grow your skills fast

If you’re looking for a role where your digital marketing experience makes a real impact — and where you can build your career in Lisbon — this is for you.