Customer Support Specialist - Spanish & English (Airline Project)

Cross Border Talents; Porto; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Full-time

Comprehensive training

Aviation brand exposure

Job summary

Cross Border Talents is hiring a Spanish & English Customer Support Specialist to join a major Spanish Airline project on-site in Lisbon, Portugal.

You will handle flight bookings, inquiries, and customer care in a fast-paced environment, leveraging strong communication and problem-solving skills.

This full-time role includes comprehensive training and the opportunity to work with a globally recognised aviation brand.

Qualifications

• Native or high fluency in Spanish with strong English (B1) proficiency.
• On-site role based in Lisbon, Portugal; relocation required.
• Immediate joiners required; Start Date: September 17, 2026.
• Excellent communication, customer focus, and basic digital literacy.

Responsibilities

• Handle incoming inquiries via phone and email for flight bookings and service requests.
• Provide accurate information on flight schedules, tickets, and airline policies.
• Resolve passenger issues while maintaining high customer satisfaction.
• Document customer interactions accurately in the system.

Skills

Spanish language

English (B1)

Excellent communication

Customer-oriented mindset

Basic digital literacy

Job description

About the Role

We are recruiting on behalf of a leading global customer experience company for a Spanish & English Customer Support Specialist to join a project for a major Spanish Airline. Based on-site in Lisbon, Portugal, you will act as the first point of contact for passengers, providing support for flight bookings, inquiries, and customer care in a fast-paced environment.

Key Responsibilities

• Handle incoming customer inquiries, flight reservations, and service requests via phone and email.
• Provide accurate and timely information regarding flight schedules, ticketing, and airline policies.
• Resolve passenger issues efficiently while maintaining high customer satisfaction standards.
• Document customer interactions accurately in the system.

Requirements

• Language Proficiency: Native or high fluency in Spanish, alongside intermediate English (B1 level).
• Location & Work Model: Candidates based in Lisbon, surrounding cities/areas, or currently residing in Spain who are ready to relocate immediately to Lisbon for an On-site role.
• Availability: Immediate joiners required (Start Date: September 17, 2026).
• Skills: Excellent communication skills, customer-oriented mindset, and basic digital literacy.

What We Offer

• Full-time position within an international and dynamic team environment.
• Comprehensive training program provided upon joining.
• Opportunity to work with a prominent brand in the aviation industry.