Customer Support Specialist - Spanish & English (Airline Project)

Cross Border Talents; Matosinhos; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Training program

Job summary

Cross Border Talents is recruiting a Spanish & English Customer Support Specialist to join a major Spanish Airline project on-site in Lisbon, Portugal. You will be the first contact for passengers, handling bookings, inquiries, and customer care in a fast-paced environment.

The role requires native-level Spanish and English at B1, with strong communication and a customer-oriented approach. Immediate joiners are requested; relocation to Lisbon is expected for this on-site position.

Qualifications

• Native or high fluency in Spanish required.
• Intermediate English (B1) level or higher.
• Excellent communication and customer-service mindset.
• Good digital literacy and ability to use basic systems.

Responsibilities

• Handle passenger inquiries via phone and email.
• Provide information on flight schedules, tickets, and policies.
• Resolve issues efficiently while maintaining high satisfaction.
• Document interactions accurately in the system.

Skills

Spanish (native/fluency)

English (B1)

Communication skills

Customer-oriented mindset

Digital literacy

Job description

About the Role

We are recruiting on behalf of a leading global customer experience company for a Spanish & English Customer Support Specialist to join a project for a major Spanish Airline. Based on-site in Lisbon, Portugal, you will act as the first point of contact for passengers, providing support for flight bookings, inquiries, and customer care in a fast-paced environment.

Key Responsibilities

• Handle incoming customer inquiries, flight reservations, and service requests via phone and email.
• Provide accurate and timely information regarding flight schedules, ticketing, and airline policies.
• Resolve passenger issues efficiently while maintaining high customer satisfaction standards.
• Document customer interactions accurately in the system.

Requirements

• Language Proficiency: Native or high fluency in Spanish, alongside intermediate English (B1 level).
• Location & Work Model: Candidates based in Lisbon, surrounding cities/areas, or currently residing in Spain who are ready to relocate immediately to Lisbon for an On-site role.
• Availability: Immediate joiners required (Start Date: September 17, 2026).
• Skills: Excellent communication skills, customer-oriented mindset, and basic digital literacy.

What We Offer

• Full-time position within an international and dynamic team environment.
• Comprehensive training program provided upon joining.
• Opportunity to work with a prominent brand in the aviation industry.