Customer Support Specialist- multilingual

Cross Border Talents; Seixal; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

On-site in Lisbon

Monthly bonus

Comprehensive onboarding

Job summary

Cross Border Talents in Lisbon is seeking a Customer Service Specialist to be the first point of contact for customers, handling inquiries and delivering excellent service via phone, email and chat. The role requires multilingual fluency in Italian, French or Dutch with strong English, and on-site work in Lisbon with rotating hours from 07:30 to 20:00, Monday to Friday, weekends off.

You will document interactions, collaborate with internal teams to resolve issues, and participate in onboarding

Qualifications

• Fluency in Italian with strong English (B2+) required.
• Fluency in French with strong English (B2+) required.
• Fluency in Dutch with strong English (B2+) required.
• English-only option acceptable for candidates with strong English communication.

Responsibilities

• Serve as main contact for customers via phone, email, and chat.
• Provide accurate and timely support to customer inquiries with professionalism and empathy.
• Document customer interactions in the system.
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.

Skills

Italian fluency

French fluency

Dutch fluency

English proficiency

Job description

About the Role

We are recruiting on behalf of a leading global customer experience company for aCustomer Service Specialist based on-site in Lisbon, Portugal. In this role, you will act as the first point of contact for customers, handling inquiries, managing requests, and delivering exceptional service in a dynamic, international environment.

Key Responsibilities

• Serve as the primary point of contact for customers via phone, email, and chat.
• Provide accurate and timely support to customer inquiries with professionalism and empathy.
• Manage and document customer interactions in the system.
• Collaborate with internal teams to resolve issues and ensure maximum customer satisfaction.

Requirements

• Language Proficiency:
  Native or high fluency in Italian, alongside strong English communication skills (B2+).
  Native or high fluency in French, alongside strong English communication skills (B2+).
  Native or high fluency in Dutch, alongside strong English communication skills (B2+).
  or even just in English.
• Work Model: Readiness to work On-site in Lisbon, Portugal.
• Working Hours: Availability to work rotational shifts Monday to Friday (between 07:30 AM and 08:00 PM).
• Schedule: Weekends Off (Saturday & Sunday).
• Soft Skills: Excellent active listening, communication, and problem-solving skills.

What We Offer

• Competitive fixed monthly base salary.
• Monthly performance-based bonus scheme.
• Fixed weekends off for a great work-life balance.
• Comprehensive onboarding and training program.
• Multicultural workplace in one of Europe's most vibrant capital cities.