Customer Support Specialist- multilingual

Cross Border Talents; Barreiro; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Competitive base salary

Performance bonus

Weekends off

Onboarding and training

Multicultural workplace

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a Customer Service Specialist to be based on-site. You will be the first point of contact for customers, handling inquiries and delivering exceptional service in an international setting.

Fluency in Italian with strong English (B2+) or French/Dutch with English is required; English-only is acceptable. Work is Monday–Friday with shifts between 07:30 and 20:00, weekends off; the role includes onboarding and a supportive multicultural team.

Qualifications

• Native or high fluency in Italian with strong English skills (B2+)
• Native or high fluency in French with strong English skills (B2+)
• Native or high fluency in Dutch with strong English skills (B2+)
• Or English-only proficiency is acceptable

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and chat.
• Provide accurate and timely support to customer inquiries with professionalism and empathy.
• Manage and document customer interactions in the system.
• Collaborate with internal teams to resolve issues and ensure maximum customer satisfaction.

Skills

Italian language fluency

English proficiency (B2+)

French language

Dutch language

Active listening

Communication

Problem solving

Job description

About the Role

We are recruiting on behalf of a leading global customer experience company for aCustomer Service Specialist based on-site in Lisbon, Portugal. In this role, you will act as the first point of contact for customers, handling inquiries, managing requests, and delivering exceptional service in a dynamic, international environment.

Key Responsibilities

• Serve as the primary point of contact for customers via phone, email, and chat.
• Provide accurate and timely support to customer inquiries with professionalism and empathy.
• Manage and document customer interactions in the system.
• Collaborate with internal teams to resolve issues and ensure maximum customer satisfaction.

Requirements

• Language Proficiency:
  Native or high fluency in Italian, alongside strong English communication skills (B2+).
  Native or high fluency in French, alongside strong English communication skills (B2+).
  Native or high fluency in Dutch, alongside strong English communication skills (B2+).
  or even just in English.
• Work Model: Readiness to work On-site in Lisbon, Portugal.
• Working Hours: Availability to work rotational shifts Monday to Friday (between 07:30 AM and 08:00 PM).
• Schedule: Weekends Off (Saturday & Sunday).
• Soft Skills: Excellent active listening, communication, and problem-solving skills.

What We Offer

• Competitive fixed monthly base salary.
• Monthly performance-based bonus scheme.
• Fixed weekends off for a great work-life balance.
• Comprehensive onboarding and training program.
• Multicultural workplace in one of Europe's most vibrant capital cities.