Customer Support Specialist- multilingual

Cross Border Talents; Vila Franca de Xira; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Fixed monthly base salary

Monthly performance-based bonus

Fixed weekends off

Onboarding and training

Multicultural workplace in Lisbon

Job summary

Cross Border Talents is recruiting a Customer Service Specialist to act as the first point of contact for customers in Lisbon, Portugal. You will handle inquiries via phone, email, and chat, delivering professional and empathetic support in a fast-paced, international environment.

You will work on-site in Lisbon with rotational shifts from 07:30 to 20:00, Monday to Friday, weekends off. Strong language skills in Italian, French, Dutch, or English are required, along with excellent communication

Qualifications

• Native or high fluency in Italian with strong English (B2+).
• Native or high fluency in French with strong English (B2+).
• Native or high fluency in Dutch with strong English (B2+).
• Or excellent English alone suffices.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and chat.
• Provide accurate and timely support to customer inquiries with professionalism and empathy.
• Manage and document customer interactions in the system.
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.

Skills

Italian language

English proficiency

French language

Dutch language

Active listening

Communication

Problem solving

Job description

About the Role

We are recruiting on behalf of a leading global customer experience company for aCustomer Service Specialist based on-site in Lisbon, Portugal. In this role, you will act as the first point of contact for customers, handling inquiries, managing requests, and delivering exceptional service in a dynamic, international environment.

Key Responsibilities

• Serve as the primary point of contact for customers via phone, email, and chat.
• Provide accurate and timely support to customer inquiries with professionalism and empathy.
• Manage and document customer interactions in the system.
• Collaborate with internal teams to resolve issues and ensure maximum customer satisfaction.

Requirements

• Language Proficiency:
  Native or high fluency in Italian, alongside strong English communication skills (B2+).
  Native or high fluency in French, alongside strong English communication skills (B2+).
  Native or high fluency in Dutch, alongside strong English communication skills (B2+).
  or even just in English.
• Work Model: Readiness to work On-site in Lisbon, Portugal.
• Working Hours: Availability to work rotational shifts Monday to Friday (between 07:30 AM and 08:00 PM).
• Schedule: Weekends Off (Saturday & Sunday).
• Soft Skills: Excellent active listening, communication, and problem-solving skills.

What We Offer

• Competitive fixed monthly base salary.
• Monthly performance-based bonus scheme.
• Fixed weekends off for a great work-life balance.
• Comprehensive onboarding and training program.
• Multicultural workplace in one of Europe's most vibrant capital cities.