Customer Support Specialist- multilingual

Cross Border Talents; Mafra; Sur place; EUR 20 000 - 26 000; Plein temps

Avantages offerts par ce poste

Competitive fixed monthly base salary

Monthly performance-based bonus scheme

Fixed weekends off

Onboarding and training program

Multicultural workplace in Lisbon

Résumé du poste

Cross Border Talents in Lisbon is seeking a Customer Service Specialist to act as the first point of contact for customers. You will handle inquiries, manage requests, and deliver exceptional service in a dynamic, international environment.

The role requires native or high fluency in Italian, with strong English skills (B2+), and optional proficiency in French or Dutch. On-site work in Lisbon with rotational shifts between 07:30 and 20:00, weekends off, and a structured onboarding program are

Qualifications

• Native or high fluency in Italian with strong English communication skills (B2+)
• Native or high fluency in French with strong English communication skills (B2+)
• Native or high fluency in Dutch with strong English communication skills (B2+)
• Alternatively, proficiency in English alone is acceptable

Responsabilités

• Serve as primary point of contact for customers via phone, email, and chat.
• Provide accurate and timely support to inquiries with professionalism and empathy.
• Manage and document customer interactions in the system.
• Collaborate with internal teams to resolve issues and ensure customer satisfaction

Connaissances

Italian language

English proficiency

French language

Dutch language

Description du poste

About the Role

We are recruiting on behalf of a leading global customer experience company for aCustomer Service Specialist based on-site in Lisbon, Portugal. In this role, you will act as the first point of contact for customers, handling inquiries, managing requests, and delivering exceptional service in a dynamic, international environment.

Key Responsibilities

• Serve as the primary point of contact for customers via phone, email, and chat.
• Provide accurate and timely support to customer inquiries with professionalism and empathy.
• Manage and document customer interactions in the system.
• Collaborate with internal teams to resolve issues and ensure maximum customer satisfaction.

Requirements

• Language Proficiency:
  Native or high fluency in Italian, alongside strong English communication skills (B2+).
  Native or high fluency in French, alongside strong English communication skills (B2+).
  Native or high fluency in Dutch, alongside strong English communication skills (B2+).
  or even just in English.
• Work Model: Readiness to work On-site in Lisbon, Portugal.
• Working Hours: Availability to work rotational shifts Monday to Friday (between 07:30 AM and 08:00 PM).
• Schedule: Weekends Off (Saturday & Sunday).
• Soft Skills: Excellent active listening, communication, and problem-solving skills.

What We Offer

• Competitive fixed monthly base salary.
• Monthly performance-based bonus scheme.
• Fixed weekends off for a great work-life balance.
• Comprehensive onboarding and training program.
• Multicultural workplace in one of Europe's most vibrant capital cities.