Customer Support Specialist- multilingual

Cross Border Talents; Oeiras; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Competitive fixed monthly base salary

Monthly performance-based bonus scheme

Fixed weekends off for a great work–l–

Job summary

Cross Border Talents in Lisbon is seeking a Customer Service Specialist to be the first point of contact for customers in a fast-paced, international environment. The role is on-site in Lisbon, Portugal, with Monday–Friday shifts and weekends off.

You will handle inquiries via phone, email and chat, deliver accurate and timely support, and document interactions in the CRM. Fluency in Italian, French or Dutch with strong English (B2+) is preferred, along with excellent listening, communication

Qualifications

• Native or high fluency in Italian, French, or Dutch with strong English (B2+).
• Alternatively, English-only proficiency is acceptable.
• Excellent active listening, communication and problem-solving abilities.

Responsibilities

• Serve as the primary contact for customers via phone, email and chat.
• Provide accurate, timely support and document customer interactions.
• Collaborate with internal teams to resolve issues and ensure satisfaction.
• Maintain high professional standards in a dynamic, international environment.

Skills

Italian language

French language

Dutch language

English language

Job description

About the Role

We are recruiting on behalf of a leading global customer experience company for aCustomer Service Specialist based on-site in Lisbon, Portugal. In this role, you will act as the first point of contact for customers, handling inquiries, managing requests, and delivering exceptional service in a dynamic, international environment.

Key Responsibilities

• Serve as the primary point of contact for customers via phone, email, and chat.
• Provide accurate and timely support to customer inquiries with professionalism and empathy.
• Manage and document customer interactions in the system.
• Collaborate with internal teams to resolve issues and ensure maximum customer satisfaction.

Requirements

• Language Proficiency:
  Native or high fluency in Italian, alongside strong English communication skills (B2+).
  Native or high fluency in French, alongside strong English communication skills (B2+).
  Native or high fluency in Dutch, alongside strong English communication skills (B2+).
  or even just in English.
• Work Model: Readiness to work On-site in Lisbon, Portugal.
• Working Hours: Availability to work rotational shifts Monday to Friday (between 07:30 AM and 08:00 PM).
• Schedule: Weekends Off (Saturday & Sunday).
• Soft Skills: Excellent active listening, communication, and problem-solving skills.

What We Offer

• Competitive fixed monthly base salary.
• Monthly performance-based bonus scheme.
• Fixed weekends off for a great work-life balance.
• Comprehensive onboarding and training program.
• Multicultural workplace in one of Europe's most vibrant capital cities.