German Customer Support in Portugal

Cross Border Talents; Porto; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Relocation package

Job summary

A customer support solutions provider in Porto is looking for a German Customer Support representative. In this role, you will assist customers via phone, email, and live chat, ensuring an exceptional service experience. Candidates should be fluent in German (C2 level) and have strong communication and leadership skills. The position offers an attractive salary, performance bonuses, meal allowances, and the flexibility to work from home, making it a great opportunity to start your career in customer support.

Qualifications

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Eagerness to learn and grow

Responsibilities

• Communicate with customers in a friendly and professional manner across multiple channels.
• Manage a variety of inquiries — from product information to troubleshooting.
• Maintain accurate records of interactions and keep documentation up to date.
• Work closely with internal teams to deliver quick and effective solutions.

Skills

Fluent in German (C2 level)

Strong leadership skills

Strong analytical skills

Strong communication skills

Job description

About the job German Customer Support in Portugal

Launch Your Career in Customer Support!

Step into a collaborative and supportive environment where empathy, professionalism, and teamwork define every customer interaction. If you’re detail-oriented, proactive, and passionate about helping people, this is the perfect opportunity to grow your career.

Role Overview:

As a Customer Support, you’ll be the first point of contact for clients, assisting them via phone, email, and live chat. Your mission is to provide clear solutions, resolve issues efficiently, and ensure a smooth and positive experience for every customer.

Key Responsibilities:

• Communicate with customers in a friendly and professional manner across multiple channels (phone, email, and chat).

Manage a variety of inquiries — from product or service information to troubleshooting and account assistance.

Offer clear guidance, address concerns, and ensure customers feel supported throughout their journey.

Maintain accurate records of interactions and keep documentation up to date.

Escalate complex or sensitive issues in accordance with company procedures.

Work closely with internal teams to deliver quick and effective solutions.

Consistently meet quality and response time targets.

Stay informed on product knowledge, company policies, and best practices to provide exceptional service.

Requirements:

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Relocation Package: Assistance to make your move smooth and stress-free

Remote Work: Enjoy the flexibility of working from home

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!