German Customer Service Representative - Lisbon

Speak It; Lisboa; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

On-site in Lisbon

Accommodation provided

Bills covered

Private health insurance

Relocation package

Career progression

Paid training

Multicultural team

Job summary

Speak It is seeking a German-speaking Customer Service Representative to join our Lisbon team. You will provide timely support on products, services, and orders, working across channels while maintaining quality standards.

Fluency in German and proficiency in English are required, along with strong communication, analytical thinking, and problem-solving abilities. This is an on-site role in Lisbon with opportunities for growth and training.

Qualifications

• German fluency required.
• Proficient English, both written and spoken.
• Excellent communication skills across channels.
• Strong analytical thinking and problem solving.
• Team player with attention to detail.

Responsibilities

• Provide support and advice to customers regarding products, services, and orders.
• Manage inquiries across multiple communication channels.
• Follow company standards while handling sensitive information.
• Collaborate with team and other departments to resolve issues.
• Monitor interactions to identify opportunities for process improvement.

Skills

German fluency

English proficiency

Communication skills

Analytical thinking

Problem solving

Team player

Job description

German Customer Service Representative - Lisbon

Empresa : Speak It Tipo de Emprego : Periodo Integral Lisbon, Portugal

We are looking for motivated German-speaking professionals to join a fast-growing international customer support team. You'll play a key role in ensuring customers receive timely assistance while contributing to the improvement of processes and overall experience.

Responsibilities

• Provide support and advice to customers regarding products, services, and orders.
• Manage inquiries across multiple communication channels.
• Ensure adherence to company standards while handling sensitive information.
• Collaborate with team members and other departments to resolve issues efficiently.
• Monitor customer interactions to provide feedback for continuous improvement.

Requirements

• Fluent in German and proficient in English.
• Strong communication, analytical, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Enthusiastic team player with attention to detail.
• Previous experience in customer support or back-office operations is a plus.

Benefits

• On-site in Lisbon
• Accommodation provided and bills covered
• Private health insurance from day one.
• Relocation package on offer: refund the initial flight ticket to Portugal
• Possibilities of career progression after 6 months.
• Paid training and career development programs.
• Multicultural and collaborative team environment.