French Speaking Customer Support Specialist | Porto - €1.020 A Month

C&D Talent Advisory - Academy; Viseu; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Base salary 1020€ gross x14

Welcome bonus 150€ gross in month 4

Meal allowance 9.60€/day

Public transport reimbursement up to €

Monthly bonus 100€ gross (first 3 mo)

Job summary

C&D Talent Advisory - Academy is seeking a French-speaking Customer Support Specialist to assist customers with telecom services, subscriptions, and technical inquiries while ensuring a high-quality customer experience. This role suits problem-solvers who enjoy customer interaction in a fast-paced international environment.

You will handle French-speaking customer interactions via phone and digital channels, assist with product inquiries and billing, and document issues in internal systems,

Qualifications

• C2 level French required.
• Fluent English for internal communication.
• Strong communication and problem-solving skills.
• Customer-oriented mindset.
• Ability to work in a structured support environment.

Responsibilities

• Support French-speaking customers via phone and digital channels
• Assist with telecom product inquiries, subscriptions, billing, and service usage
• Troubleshoot basic technical issues related to mobile and internet services
• Ensure accurate documentation of customer interactions in internal systems
• Deliver a professional and solution-oriented customer experience

Skills

French C2

English fluent

Communication skills

Problem solving

Customer oriented

Job description

We are currently looking for a French-speaking Customer Support Specialist to assist customers with telecom services, subscriptions, and technical inquiries while ensuring a high-quality customer experience. This role is ideal for candidates who enjoy problem-solving, customer interaction, and working in a fast-paced international environment.

What You’ll Do

• Support French-speaking customers via phone and digital channels
• Assist with telecom product inquiries, subscriptions, billing, and service usage
• Troubleshoot basic technical issues related to mobile and internet services
• Ensure accurate documentation of customer interactions in internal systems
• Deliver a professional and solution-oriented customer experience

Candidate Profile

• C2 French (mandatory)
• Fluent English for internal communication
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Ability to work in a structured support environment

Work Authorization Requirements

• Candidates must already have Portuguese Residence Card
• Valid Portuguese work documentation: NIF (tax number), NISS (social security number)
• No relocation support — candidates must already live in or near Porto

Compensation & Benefits

• Base salary: €1,020 gross × 14 months
• Guaranteed bonus: €100 gross/month during the first 3 months (or more based on performance)
• Meal allowance: €9.60/day (net, meal card)
• Public transport reimbursement: up to €40/month
• Welcome bonus: €150 gross paid in the 4th month

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