Customer Service Specialist (French-speaking)*

FH Collective Academy; Braga; On-site; EUR 9,444 - 11,312; Full time

Benefits offered by this job

Base salary of €930 gross x14 salaries

Monthly bonus of €85 – €155 gross x12

Job summary

A leading customer service provider in Braga, Portugal, is seeking a Customer Service Specialist fluent in French. In this on-site role, you will support French-speaking clients, ensuring their inquiries are resolved efficiently. The position offers a gross base salary of €930 with potential monthly bonuses. Candidates should possess strong communication skills and a customer-oriented mindset, and must be based in Portugal. Flexible scheduling options are available, creating an adaptable work environment.

Qualifications

• Fluent French speaker with excellent communication skills.
• Able to engage with customers effectively.
• Previous customer service experience preferred.

Responsibilities

• Support French-speaking customers via phone, email, or chat.
• Resolve inquiries efficiently and professionally.
• Ensure high levels of customer satisfaction.
• Maintain accurate internal records.

Skills

Native / C2 French (accent-free is mandatory)

Good English level

Strong communication skills

Customer-oriented mindset

Previous experience

Job description

Customer Service Specialist (French-speaking)

Location: Braga, Portugal (On-site)
Start Dates: 30 April / 7 May 2026
Contract: Full-time

About the Role

Join a growing customer service team in Braga, supporting French-speaking clients in a professional environment. This is a great opportunity for locally based candidates in Portugal looking for stable weekday or flexible shift options.

Available Schedules

Option 1 (Weekdays Only)

• Monday to Friday
• 07:00 – 19:00 (rotational shifts)
• Days off: Saturday & Sunday

Option 2

• Monday to Friday: 07:00 – 19:00
• Saturday: 08:00 – 15:00
• Days off: Sunday + 1 rotational day

Option 3

• Monday to Friday: 08:30 – 19:30
• Saturday: 09:00 – 18:00
• Days off: Sunday + 1 rotational day

What You'll Do

• Support French-speaking customers via phone, email, or chat
• Resolve inquiries efficiently and professionally
• Ensure high levels of customer satisfaction
• Maintain accurate internal records

What We're Looking For

• Native / C2 French (accent-free is mandatory)
• Good English level
• Strong communication skills
• Customer-oriented mindset
• Previous experience is a plus

What's in It for You

• Base Salary: €930 gross x14 salaries
• Monthly Bonus: €85 – €155 gross x12 (depending on project/shift)

Important Notes

• Must already be based in Portugal (Braga/Aveiro area)
• No relocation support
• On-site role only