Customer Support Specialist – French Speaker (M/F/X)

Randstad Portugal; Portugal; Sur place; EUR 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Performance bonuses

Comprehensive health insurance

Résumé du poste

Randstad Portugal is seeking Spanish-speaking Customer Support Specialists to join our teams in Portugal. You will assist customers via phone, email, live chat, and social media, delivering empathetic and effective solutions.

Fluency in French (native or C2) and strong English skills are required. We offer an attractive base salary with meal allowances, performance bonuses, comprehensive health insurance, and ongoing training within a welcoming multicultural team.

Qualifications

• Native or C2-level fluent French speaker (mandatory), with solid business proficiency in English.
• High school diploma or equivalent.
• Exceptional verbal and written communication skills with strong active listening abilities.
• A positive, solution-oriented mindset with a genuine passion for helping people.
• Basic computer literacy and comfortable learning new software tools quickly.

Responsabilités

• Provide exceptional support to Spanish-speaking customers via phone, email, live chat, and social media.
• Timely resolve customer inquiries, troubleshoot issues, and clarify product and service details.
• Build lasting positive relationships by delivering tailored, empathetic, and efficient assistance.
• Maintain accurate records of customer interactions and feedback in the internal CRM database.

Connaissances

Fluent French (C2)

English proficiency

Verbal and written communication

Active listening

Positive mindset

Basic computer literacy

Formation

High school diploma

Description du poste

Are you fluent in both French and English? Looking for a dynamic role with real opportunities for professional growth?

We have the perfect opportunity for you! We are currently recruiting Spanish-speaking Customer Support Specialists to join our teams based in Portugal.

Key Responsibilities

• Provide exceptional support to Spanish-speaking customers via phone, email, live chat, and social media.
• Timely resolve customer inquiries, troubleshoot issues, and clarify product and service details.
• Build lasting positive relationships by delivering tailored, empathetic, and efficient assistance.
• Maintain accurate records of customer interactions and feedback in the internal CRM database.

What We Offer

• Attractive base salary plus meal allowance.
• Regular performance bonuses to celebrate your achievements.
• Comprehensive health insurance package.
• Structured training, career progression plans, and a welcoming, multicultural team environment.
• Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
• If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

Qualifications & Skills

• Native or C2-level fluent French speaker (mandatory), with solid business proficiency in English.
• High school diploma or equivalent.
• Exceptional verbal and written communication skills with strong active listening abilities.
• A positive, solution-oriented mindset with a genuine passion for helping people.
• Basic computer literacy and comfortable learning new software tools quickly.