Customer Support Specialist – English Speaker (M/F/X)

Randstad Portugal; Portugal; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Meal allowance

Performance bonuses

Health insurance

Training & progression

Job summary

Randstad Portugal is seeking English-speaking Customer Support Specialists to join our teams based in Portugal. You will provide exceptional support via phone, email, live chat, and social media, resolving inquiries and building positive customer relationships.

The role includes training, career progression, and a comprehensive benefits package including health insurance and bonuses. Join a welcoming, multicultural team and grow with Randstad.

Qualifications

• Native or C2 English required.
• High school diploma or equivalent.
• Strong verbal and written communication with active listening.
• Positive, solution-oriented mindset with passion for helping people.
• Basic computer literacy and ability to learn new software quickly.

Responsibilities

• Provide exceptional support to English-speaking customers via phone, email, live chat, and social media.
• Timely resolve inquiries, troubleshoot issues, and clarify product and service details.
• Build lasting positive relationships by delivering tailored, empathetic, and efficient assistance.
• Maintain accurate records of customer interactions and feedback in the CRM.

Skills

Fluent English

Verbal communication

Written communication

Problem solving

Computer literacy

Education

High school diploma or equivalent

Job description

Are you fluent in English? Looking for a dynamic role with real opportunities for professional growth?

We have the perfect opportunity for you! We are currently recruiting English-speaking Customer Support Specialists to join our teams based in Portugal.

Ready for your next challenge?

Key Responsibilities:

• Provide exceptional support to English-speaking customers via phone, email, live chat, and social media.
• Timely resolve customer inquiries, troubleshoot issues, and clarify product and service details.
• Build lasting positive relationships by delivering tailored, empathetic, and efficient assistance.
• Maintain accurate records of customer interactions and feedback in the internal CRM database.

What We Offer:

• Attractive base salary plus meal allowance.
• Regular performance bonuses to celebrate your achievements.
• Comprehensive health insurance package.
• Structured training, career progression plans, and a welcoming, multicultural team environment.

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

Qualifications & Skills:

• Native or C2-level fluent English speaker (mandatory).
• High school diploma or equivalent.
• Exceptional verbal and written communication skills with strong active listening abilities.
• A positive, solution-oriented mindset with a genuine passion for helping people.
• Basic computer literacy and comfortable learning new software tools quickly.