French Speaking Customer Support Specialist

Katsrecruitment; Lisboa; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Meal allowance

Private health insurance

Relocation package

Training and development

Job summary

Katsrecruitment is seeking a French-speaking Customer Support Specialist for an on-site role in Lisbon, Portugal. You will handle inquiries in French across France, Belgium, and Switzerland, using CRM tools and multiple channels to ensure a smooth user experience.

The role offers 40 hours weekly, rotational shifts, a monthly base salary with bonuses, daily meal allowance, and a relocation package for eligible candidates moving to Portugal. Training and onboarding are fully provided.

Qualifications

• Native or near-native fluency in French (C1/C2).
• Good working proficiency in English (B2 or higher).
• Strong verbal and written communication with active listening.
• Customer-centric mindset with patience and systematic problem-solving.
• Comfortable with multiple digital applications and ticketing tools.
• Willingness to work full-time on rotational shifts.
• Resident in Lisbon or willing to relocate to Portugal.

Responsibilities

• Deliver friendly, professional customer care in French via phone, email, and live messaging.
• Assist customers with account configurations, order management, billing inquiries, deliveries, and returns.
• Diagnose challenges and guide users toward first-contact resolutions.
• Maintain high CSAT, service quality, and response metrics.
• Log all interactions and outcomes in internal CRM systems.
• Escalate complex issues to senior support teams as needed.
• Collaborate with colleagues to drive continuous service improvements.

Skills

French fluency

English proficiency

Communication skills

Customer-centric mindset

Problem solving

CRM familiarity

Multitasking across apps

Shift flexibility

Job description

French Speaking Customer Support Specialist | Lisbon (On-Site)

Job Description

We are recruiting French-speaking Customer Support Specialists for an on-site role in Lisbon, Portugal, delivering premium customer service for an international consumer brand in partnership with a global business solutions provider.
In this role, you will be the front-line contact for French-speaking customers across France, Belgium, and Switzerland. Operating from a modern office hub in Lisbon, you will handle inquiries across digital and voice channels, assist with product and account administration, resolve technical or order issues, and ensure a smooth, high-quality user experience.

Your Role

• Deliver friendly, professional, and empathetic customer care in French via phone, email, and live messaging.
  
• Assist customers with account configurations, order management, billing inquiries, deliveries, and returns.
  
• Diagnose customer challenges accurately and guide users toward clear, first-contact resolutions.
  
• Maintain consistently high standards of customer satisfaction (CSAT), service quality, and response metrics.
  
• Accurately log all customer interactions, case details, and outcomes within internal CRM systems.
  
• Escalate complex technical, billing, or operational issues to senior support teams as needed.
  
• Collaborate with colleagues and team leads to drive continuous service improvements.
  

Your Qualifications

• Native or near-native fluency in French (C1/C2 level), both written and spoken.
  
• Good working proficiency in English (B2 level or higher) for internal communications, training, and systems navigation.
  
• Strong verbal and written communication skills with high active listening ability.
  
• Customer-centric mindset with patience, empathy, and systematic problem-solving skills.
  
• Comfortable working across multiple digital applications, ticketing tools, and browser-based systems.
  
• Flexibility to work full-time across rotational shifts.
  
• Prior experience in customer support, contact centers, hospitality, or retail is an asset, but motivated entry-level candidates are welcome.
  
• Residing in Lisbon or motivated to relocate to Portugal.
  

The Offer

• Work Location & Model: Full-time, 100% on-site role at a modern office facility in Lisbon, Portugal.
  
• Work Schedule: 40 hours per week on a rotational shift schedule covering Monday through Sunday (with 2 scheduled rest days per week).
  
• Compensation & Bonuses: Competitive monthly base salary package (paid over 14 installments per year in accordance with Portuguese labor regulations), plus monthly performance-related bonuses.
  
• Allowances & Perks: Daily meal allowance paid via a dedicated card, plus statutory holiday and Christmas allowances.
  
• Health & Wellbeing: Comprehensive private health insurance coverage effective after initial onboarding.
  
• Relocation Package: Full relocation assistance for eligible candidates moving to Portugal, including flight ticket reimbursement, initial company accommodation upon arrival, airport pickup, and dedicated administrative support for obtaining local tax (NIF) and social security registrations.
  
• Training & Development: Fully paid initial training program with ongoing coaching, quality mentorship, and clear internal career development opportunities.