International Customer Support Specialists (M/F/X)

Randstad Portugal; Portugal; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Base salary + meal allowance

Performance bonuses

Health insurance

Paid initial training

Job summary

Randstad Portugal is recruiting Customer Support Specialists to join our international team in Portugal, with native or fluent Turkish, Swedish, Danish, Russian, Polish, Greek, or Czech and strong English skills.

You'll engage with customers across phone, email, live chat and social media, resolve issues, and document interactions in the CRM. We offer a competitive base salary with meal allowance, performance bonuses, health insurance, and paid initial training.

Qualifications

• Native or C1/C2-level fluency in Turkish, Swedish, Danish, Russian, Polish, Greek, or Czech (mandatory).
• Good working knowledge of English (B2 level) for internal communication and training.
• High school diploma or equivalent.
• Exceptional listening and written communication skills.
• Basic computer literacy and comfort navigating CRM tools.

Responsibilities

• Multi-channel engagement: provide support in your native language via phone, email, live chat and social media.
• Resolve inquiries promptly and troubleshoot product and service issues.
• Deliver friendly, empathetic service to ensure outstanding user experiences.
• Record customer details and interaction history accurately in the CRM.

Skills

Turkish language

Swedish language

Danish language

Russian language

Polish language

Greek language

Czech language

English proficiency

Education

High school diploma

Tools

CRM software

Job description

Multiple Languages Needed: Turkish | Swedish | Danish | Russian | Polish | Greek | Czech
Are you fluent in one of our target languages and proficient in English? Looking for an exciting opportunity for professional growth in a vibrant, multicultural setting?

We have the perfect career path for you! We are currently recruiting Customer Support Specialists across various European and global languages to join our booming international team based in Portugal.

Open Language Roles

We are actively hiring native or fluent speakers for:

Turkish | Swedish | Danish | Russian
Polish | Greek | Czech

• Key Responsibilities:
• Multi-Channel Engagement: Provide world-class support to international customers in your native language via phone, email, live chat, and social media.
• Problem Resolution: Resolve inquiries promptly, troubleshoot product and service issues, and provide clear solutions.
• Customer Satisfaction: Deliver friendly, empathetic, and personalized service to ensure outstanding user experiences.
• Process Excellence: Record customer details and interaction history accurately in the internal CRM database.

• What We Offer:
• Competitive Package: Attractive base salary plus meal allowance.
• Performance Rewards: Regular performance bonuses based on overall achievement.
• Health & Wellbeing: Comprehensive health insurance plan.
• Growth & Integration: Paid initial training, ongoing career progression, and an open, multicultural workplace in sunny Portugal.
• Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
• If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

• Qualifications & Skills:
• Language Proficiency: Native or C1/C2-level fluency in Turkish, Swedish, Danish, Russian, Polish, Greek, or Czech (mandatory).
• English Proficiency: Good working knowledge of English (B2 level or higher) for internal communication and training.
• Education: High school diploma or equivalent.
• Communication: Exceptional active listening, verbal, and written communication skills.
• Tech-Savvy: Basic computer literacy and comfort navigating CRM tools and online platforms.