Customer Support Associate English Immediate Start

Cross Border Talents; Lisboa; On-site; EUR 12,000 - 18,000; Full time

Job summary

Cross Border Talents in Lisbon is hiring English-speaking customer support associates to help customers via messages and calls. If you are a good listener, stay organized during busy shifts, and care about delivering a helpful experience, this role could be right for you. No prior experience is required as full training is provided.

The rota runs from 06:00 to 00:00 every day, and we offer immediate start. Candidates must have the right to work in Portugal, such as EU citizenship or a valid

Qualifications

• English at C1 level or higher.
• Full training provided.
• No prior experience required.
• Must have the right to work in Portugal (EU citizenship or valid residence/permit).

Responsibilities

• Respond to customer messages and calls.
• Check account details and solve common problems.
• Escalate issues outside your remit.
• Take careful notes and maintain quality.

Skills

English proficiency (C1+)

Communication

Organised & detail oriented

Teamwork

Job description

We are opening positions for English speaking customer support associates in Lisbon. If you are a good listener, you stay organised when things get busy and you care about giving people a helpful experience, this could be the right role for you.

Day to day you will respond to customer messages and calls, check account details, solve common problems and escalated anything outside your remit. Quality matters to us, so we also value careful note taking and attention to detail.

You need English at C1 level or higher. No prior experience is necessary because full training is included. The rota covers the period from 06:00 until midnight on every day of the week, and we are hiring for an immediate start. We also value reliability, teamwork and a positive attitude, and every new colleague receives regular feedback and a clear path for development from the first day.

Candidates must have the right to work in Portugal, such as European Union citizenship, a valid residence card or permit, or refugee status.