Customer Support Specialist Dutch Speaker (M/F/X)

Randstad Portugal; Lisboa; On-site; EUR 11,000 - 18,000; Full time

Benefits offered by this job

Meal allowance

Bonuses

Health insurance

Career progression

Job summary

Randstad Portugal is seeking a Dutch-speaking Customer Support Specialist to join our team in Portugal. You will handle inquiries via phone, email, chat and social channels, delivering empathetic and efficient assistance to Dutch-speaking customers.

Ideal candidates will be fluent in Dutch with strong English, excellent communication, and a positive, solution-oriented mindset. You will be part of a structured training program with clear career progression and a supportive, multicultural team.

Qualifications

• Native or C2-level fluent Dutch speaker with solid business English.
• High school diploma or equivalent.
• Exceptional verbal and written communication with active listening skills.

Responsibilities

• Provide exceptional support to Dutch-speaking customers via phone, email, live chat, and social media.
• Timely resolve customer inquiries, troubleshoot issues, and clarify product and service details.
• Build lasting positive relationships by delivering tailored, empathetic and efficient assistance.
• Maintain accurate records of customer interactions and feedback in the internal CRM database.

Skills

Dutch fluency

English proficiency

Verbal communication

Written communication

Active listening

Positive attitude

Education

High school diploma

Tools

CRM software

Job description

Are you fluent in both Dutch and English? Looking for a dynamic role with real opportunities for professional growth?

We have the perfect opportunity for you! We are currently recruiting Spanish-speaking Customer Support Specialists to join our teams based in Portugal.

Key Responsibilities

• Provide exceptional support to Dutch-speaking customers via phone, email, live chat, and social media.
• Timely resolve customer inquiries, troubleshoot issues, and clarify product and service details.
• Build lasting positive relationships by delivering tailored, empathetic, and efficient assistance.
• Maintain accurate records of customer interactions and feedback in the internal CRM database.

Qualifications & Skills

• Native or C2-level fluent Dutch speaker (mandatory), with solid business proficiency in English.
• High school diploma or equivalent.
• Exceptional verbal and written communication skills with strong active listening abilities.
• A positive, solution-oriented mindset with a genuine passion for helping people.
• Basic computer literacy and comfortable learning new software tools quickly.

What We Offer

• Attractive base salary plus meal allowance.
• Regular performance bonuses to celebrate your achievements.
• Comprehensive health insurance package.
• Structured training, career progression plans, and a welcoming, multicultural team environment.

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

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