Dutch speakers- Customer Advisor- Porto

Rocket Stars; Porto; Hybrid; EUR 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

Competitive salary package

Zusammenfassung

Rocket Stars in Porto, Portugal is seeking Dutch-speaking Customer Support Specialists to join a growing international team in a hybrid work model. You will handle Dutch inquiries by phone, email and chat and help customers with product information and troubleshooting.

Ideal candidates are fluent in Dutch, have strong English skills, live in Porto or nearby, and are motivated to deliver a positive customer experience while following company policies.

Qualifikationen

• Fluent Dutch (C1/C2 level).
• Good English level (B2 or higher).
• Currently living in Porto or nearby areas.
• Previous experience in customer support or contact center roles is a plus.
• Strong communication and problem-solving skills.
• Ability to work in a hybrid model (office + remote).

Aufgaben

• Provide Dutch customer support via phone, email, and chat.
• Assist customers with product information, troubleshooting, and general inquiries.
• Resolve issues while ensuring a positive customer experience.
• Escalate complex cases to the appropriate teams when necessary.
• Maintain accurate records of customer interactions in internal systems.
• Follow company policies and quality standards.

Jobbeschreibung

We are looking for Dutch-speaking Customer Support Specialists currently living in Porto, Portugal, to join a growing international team in a hybrid work model.

This role is ideal for candidates who are passionate about helping customers and providing high-quality support in a dynamic environment.

Responsibilities

Provide customer support in Dutch via phone, email, and chat

Assist customers with product information, troubleshooting, and general inquiries

Resolve issues efficiently while ensuring a positive customer experience

Escalate complex cases to the appropriate teams when necessary

Maintain accurate records of customer interactions in internal systems

Follow company policies and quality standards

Requirements

Fluent Dutch (C1/C2 level)

Good English level (B2 or higher)

Currently living in Porto or nearby areas

Previous experience in customer support or contact center roles is a plus

Strong communication and problem-solving skills

Ability to work in a hybrid model (office + remote)

What We Offer

Competitive salary package

International and multicultural work environment