Customer Support Specialist - Dutch Speaker

Savior Artigos Texteis Lda; Lisboa; Presencial; EUR 19 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training: 6-day intensive initial

40 hours per week with rotating shifts

Paid holidays

Resumo da oferta

Savior Artigos Texteis Lda in Lisbon is seeking a Customer Support Specialist to deliver a competent and friendly customer service experience via phone and email. You will join an international team supporting customer inquiries, troubleshooting, and seller communications.

The role requires native Dutch (C1/C2) and good English, with strong communication and problem-solving skills. Training provided, 40 hours per week with rotating shifts between 07:00 and 23:00, plus paid holidays.

Qualificações

• Native or fluent Dutch (C1/C2)
• Good working command of English
• Strong communication, active listening and problem-solving skills
• Customer-oriented mindset with attention to detail

Responsabilidades

• Listen to customers' questions and concerns, providing effective answers and solutions.
• Handle troubleshooting related to orders, deliveries, payments, and returns.
• Serve as a primary point of contact for external sellers.
• Provide clear information regarding digital products.
• Escalate and reroute complex issues to the appropriate internal departments.

Conhecimentos

Dutch (C1/C2)

English

Communication

Empathy

Descrição da oferta de emprego

Job Overview

We are looking for a Customer Support Specialist to deliver a competent and friendly customer service experience via phone and email. You will join an international team supporting customer inquiries, troubleshooting, and seller communications.

Key Responsibilities

• Listen to customers' questions and concerns, providing effective answers and solutions.
• Handle troubleshooting related to orders, deliveries, payments, and returns.
• Serve as a primary point of contact for external sellers.
• Provide clear information regarding digital products.
• Escalate and reroute complex issues to the appropriate internal departments.

Required Skills & Qualifications

• Native or fluent proficiency in Dutch (C1/C2).
• Good working command of English.
• Strong communication, active listening, and problem-solving skills.
• Customer-oriented mindset with strong empathy and attention to detail.
• Basic technical aptitude for software tools and customer service systems.

What is Offered

• Training: 6-day intensive initial training program (8 hours/day).
• Schedule: 40 hours per week (rotational shifts between 07:00 and 23:00).
• Holidays: Paid holidays (22 days per year) plus additional local benefits.